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Home • Diagnostic Tips • Gen1 Telematics DCM Replacement for continued operation post-3G Sunset – 2016-2018 Subaru

Diagnostic Tips

Gen1 Telematics DCM Replacement for continued operation post-3G Sunset – 2016-2018 Subaru

oemdtc March 20, 2022 No Comments

NHTSA ID Number: 10208659

Manufacturer Communication Number: 15-291-22

 

Summary

Going forward when a customer’s vehicle is equipped with a DCM that does not have Software version ID DCM_06.00.17_20190816 installed and they wish to subscribe to Starlink Telematics Service, the DCM must be replaced.

 


17 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU CROSSTREK 2016-2018
SUBARU FORESTER 2016-2018
SUBARU IMPREZA 2016-2018
SUBARU LEGACY 2016-2018
SUBARU OUTBACK 2016-2018
SUBARU WRX 2017-2018

 


INTRODUCTION:

The Gen1 STARLINK subscribers complimentary Data Communication Module (DCM) update period has ended as of 2/18/22.

Going forward when a customer’s vehicle is equipped with a DCM that does not have Software version ID DCM_06.00.17_20190816 installed and they wish to subscribe to Starlink Telematics Service, the DCM must be replaced as customer pay prior to the customer subscribing for DCM provisioning to occur. Once the new DCM is installed the customer will need to subscribe for DCM provisioning to complete and services to be activated based upon the customer’s subscription level.

 

APPLICABILITY CHART:

Carline MY 2016 MY 2017 MY 2018
Ascent n/a n/a n/a
Crosstrek Gen 1 Gen 1 Gen 1
Crosstrek Hybrid n/a n/a n/a
Forester Gen 1 Gen 1 Gen 1
Impreza Gen 1 Gen 1 Gen 1
Legacy Gen 1 Gen 1 Gen 1
Outback Gen 1 Gen 1 Gen 1
WRX n/a Gen 1 Gen 1
BRZ n/a n/a n/a

 

 

PARTS INFORMATION:

New TELEMATICS UNIT Part # (VOLTE) Old TELEMATICS UNIT Part # (NON-VOLTE)
86229AL10B 86229AL00A

86229AL00B

86229AL00C

86229AL10B 86229AL10A
86229AL11B 86229AL01A

86229AL01B

86229AL01C

86229AL11B 86229AL11A
86229FL002 86229FL000

86229FL001

86229FL012 86229FL010

86229FL011

86229FL00C 86229FL00A

86229FL00B

86229FL01C 86229FL01A

86229FL01B

86229VA100 86229SG000

86229SG001

86229SG002

86229VA110 86229SG010

86229SG011

86229SG012

 

NOTE: The OLD part numbers listed above may not be an exact match to those installed in the vehicle as production part numbers are different from service/ repair part numbers. Always refer to the Electronic Parts Catalog (EPC) using the vehicle VIN and then use RPM to check for the appropriate supersession to ensure the correct.

DCM replacement part is selected. While you can use the EPC part number and the chart above to determine the correct DCM part number to install, it is always best to confirm using RPM to capture any possible newer supersessions. Never install the OLD part number even if available.

 

PROCEDURE INFORMATION:

Replacement DCMs will have the new software preinstalled. The new DCMs will NOT come with a new    backup battery (BUB). Technicians must transfer the existing BUB to the replacement DCM.

NOTE: Always check the current DCM for any DTCs before replacing it.  If the  BUB requires replacement due to failure (DTC B2A07) or, the repair date is five (5) years past the date stamp on the BUB (see image for decoding the BUB date stamp), the replacement BUB must be ordered and installed separately as a maintenance item.  If any other DTCs are found, they must be resolved prior to DCM replacement to avoid carrying over the concern and possibly damaging the new DCM

NOTE: All Gen1 Telematics equipped vehicles that are currently unsubscribed because the DCM Software Version ID is not DCM_06.00.17_20190816, will require DCM replacement PRIOR to enrolling in Starlink Telematics Subscription Services.

CAUTION:  Never attempt to subscribe a vehicle BEFORE the DCM has been replaced.

IMPORTANT: Before beginning the DCM Replacement Service:

Vehicles affected by this replacement service may also have an open service program WQZ-61R. Replacement DCMs contains software which includes the WQZ-61R update. If the Vehicle Inquiry indicates WQZ-61R is open, proceed as follows:

  1. The vehicle IS NOT SUBSCRIBED OR HAS BEEN CANCELED AND THE CUSTOMER WISHES TO ENROLL IN STARLINK SUBSCRIPTION SERVICES:

WQZ-61R is indicated as Open: perform DCM replacement service ONLY to allow customer subscription. The WQZ-61R will close within 30 days of DCM replacement.

  1. The vehicle IS NOT SUBSCRIBED OR HAS BEEN CANCELED AND THE

CUSTOMER  DOES NOT WISH TO ENROLL IN STARLINK SUBSCRIPTION SERVICES: WQZ-61R is indicated as Open: perform the WQZ-61R DCM software update ONLY. Refer to the WQZ-61R program bulletin for full details and procedures.

 

DCM REPLACEMENT PROCEDURE:

IMPORTANT CAUTIONS: Before replacing the DCM  a technician MUST confirm the following:

  • Check the subscription status – Vehicle should not be subscribed
  • Check Vehicle Inquiry for possible open recall
  • Check Vehicle Inquiry for possible salvage vehicle. Salvage vehicles cannot be subscribed.  Do not replace DCM.
  • Check for any DTCs and resolve them prior to DCM replacement

 

  1. Follow STIS procedures in the applicable model year and model Service Manual  for removal and installation of DCM.
  2. Be sure to complete DCM registration (comm check) after DCM replacement.
  3. Once the GREEN LED is out, the DCM is ready to accept provisioning. Have the customer complete subscription process.
  4. Once provisioning has completed and the GREEN LED is illuminated again, refer to TSB 15-267-20R for Telematics testing requirements to ensure proper operation of ACN.
  5. Refer to TSB 15-195-16R for additional information on testing requirements following DCM replacement.

 

IMPORTANT NOTE:

IT IS IDEAL TO HAVE THE CUSTOMER COMPLETE ENROLLEMENT BEFORE RELEASING THE VEHICLE BACK TO THEM TO ENSURE TELEMATICS OPERATION. ONCE THE VEHICLE IS SUBSCRIBED NEVER RELEASE THE VEHICLE BACK TO THE CUSTOMER UNTIL THE GREEN  TELEMATICS LED IS ILLUMINATED AND THE TELEMATICS SYSTEM PASSES ALL FUNCTION AND OPERATIONAL CHECKS.

 



1 Associated Document

Manufacturer Communications

NUMBER: 15-291-22
DATE: 02/18/22

https://www.nhtsa.gov/recalls?nhtsaId=10208659

MC-10208659-0001.pdf 1079.208KB

MC-10208659-0001

 

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OBD2 Scanner, TOPDON ArtiDiag600 Code Reader, Scan Tool for Engine/SRS/ABS/at, Oil/EPB/SAS/TPMS Reset Throttle Matching Car Scanner, AutoVIN, 2022 CAN Diagnostic Tool for DIYer, Free WiFi Update
OBD2 Scanner, TOPDON ArtiDiag600 Code Reader, Scan Tool for Engine/SRS/ABS/at, Oil/EPB/SAS/TPMS Reset Throttle Matching Car Scanner, AutoVIN, 2022 CAN Diagnostic Tool for DIYer, Free WiFi Update
  • 【5 Hot Reset Services, Auto VIN】TOPDON ArtiDiag600 is upgrade version of TOPDON Artidiag500 and TODON Artidiag500S.Enjoy 5 most popular maintenance services(enjoy Lifetime free upgrade) in this scan tool: Oil reset, SAS reset, EPB reset, TPMS reset, and Throttle Matching. ***Please Email us your VIN to Check Compatibility before purchase. Auto-VIN: automatically identify vehicle’s make, model, year information. AutoVIN doesn’t work on ALL cars. Feel free to enter the VIN data manually.
  • 【4 Systems Diagnosis, Data Graphical Display, Data Record & Playback】This TOPDON Car Scanner works for Engine/SRS/ABS/Transmission diagnoses,which is compatible with 42 car brands now and enjoy lifetime free update for more features and more compatible car models. It displays live data stream graphically, supports data record&playback and shares report via email for print or troubleshooting. ***DO NOT SUPPORT KEY PROGRAM.***
  • 【Auto-Saved Report, DTC Lookup, Feedback Online】Inspection report records at this code reader automatically saved or manually screenshoted can be shared by e-mail. Find detailed DTCs explanations at DTC LookUP Library or FAQ at "Data" menu. Get Technial Support via e-mail or online feedback.TOPDON guarantees you get 24/7 service for any technical issues, and 1-year product assurance for peace of mind.
  • 【Touch Screen & Button, One-click WIFI Software Update, Battery Voltage Test】the combination of touch screen and button on this TOPDON OBD2 scanner bring huge convience of operation for car repair work. One click wifi software update save update efforts a lot.NOT a bi-directional diagnostic scanner. Active Test is NOT available.***
  • 【Wide Applicable Crowd】Whether you are a DIYer want to make car repairs yourself instead of paying a mechanic, or a mechanic wants to make repairs and maintenances to grow customer base with improved efficiency, you can count on TOPDON ArtiDiag600.It fits for Technician, advance DIY, garage, car dealer, used car dealer, auto repair shop, automotive engineer, diagnostic tech, truck man, automobile tech, home mechanic, DIY beginner, automotive student, backyard mechanic, retired mechanic.
$235.99
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 10
LAUNCH OBD2 Scanner CRP129E 2022 Newest Elite Ver, Engine/ABS/SRS/TCM Scan Tool Reset Oil Lamp/EPB/TPMS/SAS/Throttle Body,Android 7.0,Wi-Fi Lifetime Free Update,Auto VIN,Print Report
LAUNCH OBD2 Scanner CRP129E 2022 Newest Elite Ver, Engine/ABS/SRS/TCM Scan Tool Reset Oil Lamp/EPB/TPMS/SAS/Throttle Body,Android 7.0,Wi-Fi Lifetime Free Update,Auto VIN,Print Report
  • 🎁【FREE TPMS ACTIVATION TOOL FOR GM'S CARS】: Just click "Extra Savings" under price and add both to your cart to get a FREE TPMS activation Tool which works for GM cars.
  • 👍2022 NEW ELITE VERSION OF LAUNCH CRP129E: 4 system diagnostics & 5 reset functions & 10 obdii modes + Health Report Generation-Launch crp129e scan tool reset ENG/SAS/ABS/AT systems,5 most used special reset capabilities (Steering Angle Calibration (SAS), Electronic Parking Brake (EPB), Oil Lamp Reset,TPMS, Throttle Position Reset). you can also generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution.
  • 💯 4 IN 1 LIVE DATA & DATA RECORD & PLAYBACK: 4 in1 graphing parameter for 4 main systems. ➤ Auto-VIN for quick and accurate identification.➤Graphing Live data and the instantaneous voltage across the battery terminals. ➤Auto record diagnostic data, recorded data can be played back in text format and graph format. ➤Diagnostic Record in 4 ways:1)Graph2)Combine3)Value4)Frame Playback➤Print diagnostic report which can read hidden problem make early warning.
  • 🆚UPGRADED VERSION OF CRP123(E): ➤1)5 inch bigger touch screen 2) 6100mAh faster charge battery 3) One-Click WIFI Update allow you use the newest software all time free 4) Graphing the instantaneous voltage across the battery terminals. 5) Print diagnostic report which can read hidden problem make early warning. 6) Google search DTC definition online. 7) AutoVIN scan. 8) one to one diagnostic feedback from Launch Tech.9) Share & Print healthy report.
  • 💌LIFETIME FREE UPDATE & ONLINE TECH SUPPORT: One-click WiFi free updates on internet for lifetime ➤ 5 years warranty for quality issue for Launch crp129e from Launch Tech.➤ Lifetime help online with multilingual support: English, Spanish, French, German, Italian, Russian, Portuguese, Japanese, Korean, etc.,Lifetime help online and 5 years warranty,60 days no reason return and replacement. Ask Q&A on this page or email seller, you will get help within 12 hours.
$245.00
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2022-05-18 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-18 / Affiliate links / Images from Amazon Product Advertising API

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