WQQ-52 – Application of Anti-Corrosion Material to the Four-Way (2-2 way) Joint Connector of the Brake Line System – 2008-2014 Subaru

NHTSA

14V830

SUMMARY:

Subaru of America, Inc. (Subaru) is recalling certain model year 2008-2011 Impreza, 2008-2014 WRX and STI, and 2009-2013 Forester vehicles, currently, or formerly, registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia that were remedied under recall 14V-311 prior to December 23, 2014.

The brake lines may experience brake line corrosion due to salt water splashing on the brake lines through a gap in the fuel tank protector.

 

CONSEQUENCE:

Brake fluid may leak due to the brake line corrosion and may result in longer distances being required to slow or stop the vehicle, increasing the risk of a crash.

 

REMEDY:

Subaru will notify owners, and dealers will apply an anti-corrosion wax to the four-way joint connector area of the brake line system, free of charge.

The recall began on January 27, 2015.

Owners may contact Subaru customer service at 1-800-782-2783.

Subaru’s number for this recall is WQQ-52.

Notes: This recall is specific to affected Forester, Impreza, WRX, and STI customers who had their car remedied under NHTSA recall no. 14V-311 prior to December 23, 2014.

Subaru has determined that this remedy was inadequate due to incomplete repair instructions provided to dealers.

Affected Forester, Impreza, WRX, and STI vehicles that were not repaired under NHTSA recall no. 14V-311 prior to December 23, 2014 will continue to be processed under NHTSA recall no. 14V-311.

Affected vehicles not currently, or formerly, registered in the salt belt states identified in this recall are eligible for repair, at no cost to the customer, upon request.

 

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Subaru has a Recall

 

NUMBER: WQQ-52
DATE: January 2015
NHTSA ID: 14V-830

APPLICABILITY: 2009-2013 Subaru Forester
2008-2011 Subaru Impreza, WRX, and STI
2012-2014 Subaru WRX and STI
SUBJECT: Application of Anti-Corrosion Material to the Four-Way (2-2 way) Joint Connector of the Brake Line System
This recall is being issued as a result of incomplete repair instructions provided in the Impreza and Forester repair procedure for the WQK-47 Brake Line Corrosion recall.

 

Due to incomplete repair instructions previously provided in the WQK-47 recall bulletin, the WQQ-52 recall will involve applying additional anti-corrosion material to the four-way (2-2 way) joint connector area of the brake line system on Forester, Impreza, WRX, and STI vehicles previously repaired under the WQK-47 (14V-311) brake line corrosion recall prior to the December 23, 2014 WQK-47 recall bulletin revision.

Subaru of America, Inc. (SOA) previously determined that a defect, which relates to motor vehicle safety, exists on certain 2009-2013 Subaru Forester vehicles, 2008-2011 Subaru Impreza, WRX, and STI vehicles, and 2012-2014 Subaru WRX and STI vehicles currently or formerly registered in at least one of the “salt-belt” states or the District of Columbia listed below.

Connecticut Maine New Hampshire Vermont
Delaware Maryland New Jersey West Virginia
District of Columbia Massachusetts New York Wisconsin
Illinois Michigan Ohio
Indiana Minnesota Pennsylvania
Iowa Missouri Rhode Island

These vehicles may have been manufactured with brake lines that could, over time, corrode in the area of the four-way (2-2 way) joint connector or in the areas where there are no resin covers installed if exposed to salt, such as salt used to treat roads in the winter time.  Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.

Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness.  In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle.  This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.

 

AFFECTED VEHICLES

Potentially affected vehicles are identified in the VIN range charts below.  Not all vehicles within the VIN ranges are affected.  Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.

The affected vehicles include certain: 2009-2013 Subaru Forester vehicles; 2008-2011 Subaru Impreza, WRX, and STI vehicles; and 2012-2014 Subaru WRX and STI vehicles repaired prior to December 23, 2014 under the WQK-47 (14V-311) brake line corrosion recall.

Please note:

Impreza, WRX, STI, and Forester vehicles affected by the WQK-47 recall which were not repaired prior to the December 23, 2014 bulletin revision must be repaired under the WQK-47 recall following the complete repair instructions in the revised WQK-47 bulletin.

MODEL MY CARLINE(S) START VIN
(last 8 digits)
END VIN
(last 8 digits)
Forester 2009 Forester 9*700001 9*797855
2010 Forester A*700001 A*918317
2011 Forester B*700001 B*783898
2012 Forester C*400002 C*470750
2013 Forester D*400001 D*446782
Impreza 2008 4 -Door (except STI) 8*500001 8*530288
2008 5 -Door (except STI) 8*800001 8*838495
2008 5 -Door (STI) 8L809673 8L837138
2009 4 -Door (except STI) 9*500399 9*522884
2009 5 -Door (except STI) 9*800001 9*828092
2009 5 -Door (STI) 9L800020 9L828023
2010 4 -Door (except STI) A*500001 A*517646
2010 5 -Door (except STI) A*800003 A*828797
2010 5 -Door (STI) AL800010 AL826680
2011 4 -Door (except WRX and STI) B*500001 B*523841
2011 5 -Door (except WRX and STI) B*800001 B*832332
2011 4 -Door (WRX and STI) B*500742 B*525817
2011 5 -Door (WRX and STI) B*801433 B*833719
2012 4 -Door (WRX and STI) C*002099 C*031281
2012 5 -Door (WRX and STI) C*200094 C*246471
2013 4 -Door (WRX and STI) D*002007 D*035278
2013 5 -Door (WRX and STI) D*200100 D*895579
2014 4 -Door (WRX and STI) E*002001 E*016827
2014 5 -Door (WRX and STI) E*200001 E*270263

*Various characters may occupy this position of the VIN.

 

OWNER NOTIFICATION

A copy of the Owner Notification Letter is included at the end of this bulletin.

  • Owner notification will begin on or about January 26, 2015.
  • Notification letters will be sent to owners of vehicles showing a WQK-47 repair completion date prior to the December 23, 2014 bulletin revision.
  • Notification letters will be mailed in April, 2015 for additional affected vehicles identified by claims submitted throughout the 90-day claim submission period.

 

RETAILER AFFECTED VIN LISTS

Each Subaru retailer will receive an affected VIN list from their Zone office around the time initial owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows:

  • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer.
  • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer.
  • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer.

Important:  Retailer affected VIN lists include owner name and address information for vehicles affected by this recall.  This information will enable retailers to follow-up with owners of potentially affected vehicles.  The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any other purpose is unlawful.  Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall.

 

SUBARU RETAILER PROGRAM RESPONSIBILITY

Subaru retailers are to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo & SSLP).  Additionally, whenever a vehicle subject to this recall is taken into the retailer’s new or used inventory or into the retailer for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.

New, used, demo or SSLP (Subaru Service Loaner Program) vehicles listed in a recall/ campaign that are in the retailer’s stock must be:

  • Immediately identified.
  • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.
  • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.

Please be advised that it is a violation of Federal law for a retailer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any authorized Subaru retailer failing to perform the applicable service procedures as defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo & SSLP) prior to the vehicle being placed in service may be subject to civil penalties of up to $7,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.

 

SPECIAL TOOLS INFORMATION

All Subaru retailers previously received one spray gun and one nozzle at no charge to perform the WQK-47 recall repairs.  The same spray gun equipment will be used for the WQQ-52 repairs. Additional spray guns and nozzles will be available on a limited basis therefore they will be on hold in the SOA Parts system.  Please contact the Parts Information Coordinators at (1-866-SUBARU2) 1-866-782-2782 for additional information.

PART NUMBER DESCRIPTION
SOA635134 WQK-47 Spray Gun (does not include nozzle)
SOA635135 WQK-47 Nozzle

 

PARTS INFORMATION

Nox-Rust 712AM Rust-proofing Material:

The Nox-Rust 712 AM rust-proofing material is available through the “Genuine Subaru Automotive Chemical” program. This material comes in one liter bottles, packed in a case of 10 bottles.  Each one liter bottle contains enough material to perform 27 WQQ-52 recall repairs.

Exposure Controls for use of Nox-Rust 712AM:  The Material Safety Data Sheet (MSDS) which provides storage and handling procedures for this product is included at the end of this bulletin.

For parts ordering purposes, retailers should use the part number listed below.  Each case contains 10 bottles.  The part number listed below is for one bottle, however retailers must order in case quantities of 10.

ORDERING PART NUMBER APPLICABILITY DESCRIPTION CASE/ ORDER QUANTITY
SOA868V9390 All models Nox-Rust 712AM
(one liter bottle)
(Enough material to cover 27 WQQ-52 repairs)
10

For claim reimbursement purposes, retailers should use the part number listed below which represents rust proofing materials sufficient for one vehicle application.

CLAIM
PART NUMBER
APPLICABILITY DESCRIPTION CLAIM QUANTITY
SOA635137 All models Nox-Rust 712AM Rust-proofing material – one repair (for claim purposes only) 1

 

SERVICE PROCEDURE

This Campaign involves a cleaning, inspecting and testing of the brake pipes where they connect to the four-way (2-2way) joint connector.  Corrosion may develop in areas of these brake pipes not protected by a resin cover and eventually perforate them causing brake fluid seepage.  If seepage is verified during the inspection procedures, the affected brake pipes must be replaced. If no seepage is verified, application of a protective rustproofing wax material to these specific sections of the brake pipes will be required to complete this Campaign.  The inspection and rustproofing procedures are all performed through the inspection cover opening on the right-hand (passenger side) of the plastic fuel tank cover.  The following illustrations provide an overview of the affected areas.

 

Assembling of Spray Gun:

IMPORTANT:  Be careful not to damage or deform the nozzle tip.

Installation of an in-line air pressure regulator is highlyc recommended to ensure air pressures do not exceed the maximum use pressure as stated by the spray gun manufacturer (71 PSI MAXIMUM)

Spray Gun

 

Adjusting of Spray Gun:

A: Zero-point Setting of Discharge Knob and Air Needle

Spray Gun

 

B: Adjustment of Wax Amount and Air Volume

Spray Gun

 

WQQ-52 SERVICE PROCEDURE FLOW CHART

WQQ-52 SERVICE PROCEDURE FLOW CHART

 

[Step 1] BRAKE FLUID LEAKAGE INSPECTON 1: VISUAL CHECK

(1) Preparation:

(1-1) Raise the vehicle on a lift.

(1-2) Open inspection hole door on fuel tank cover (Photo 1). located on the right-hand side of the vehicle.

2-2 Way Connector

 

(2) Locate affected Brake Pipes

(2-1) Confirm the location of Brake Pipe Portion E at 2-2 Way Connector (Photo 2).

2-2 Way Connector

 

IMPORTANT:  Even if the 2-2 Way Connector appears to have been previously rustproofed, the balance of this recall procedure must still be completed in its entirety.

NOTE: Removal of the plastic fuel tank protector is not required to perform this recall procedure. The protector was removed to provide a better photographic representation of the areas involved.

(3) Mud and Dust Removal:

IMPORTANT:  If the brake pipe area is wet due to rain or  snow, blow dry with compressed air prior to starting the process.

(3-1) Use a tooth brush (plastic bristle) and compressed air to carefully remove dust and dirt (Photo 3).

2-2 Way Connector

 

IMPORTANT: NEVER use a metal / wire brush!

(4) Visual Check:

(4-1) Check for fluid leakage from Brake Pipe Portion E from the areas indicated (Photo 4).

2-2 Way Connector

 

(5) Determination of Required Repairs:

(5-1) If no brake fluid leakage is verified: Proceed to [Step 2] BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED.

(5-2)  If brake fluid leakage is verified: Proceed to [Step 4] BRAKE PIPING REPLACEMENT.

IMPORTANT: The decision to replace brake piping should strictly be made ONLY when brake fluid leakage is verified. Replacement of brake piping due to other reasons including surface rust are not a matter for warranty. Questions related to any out of warranty concerns should be directed to your DPSM.

 

[Step 2]  BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED

(1) Preparation:

(1-1) Lower the vehicle.

(2) Depressing Brake Pedal Procedure:

(2-1)Start the engine and allow it to idle.

(2-2) Measure dimension “L2” (foot off pedal) as shown in Drawing 2.

Depressing Brake Pedal Procedure

 

(2-3) Depress the brake pedal until the dimension from steering wheel to brake pedal  “L1” becomes 110mm greater than dimension “L2”.

(2-4) Hold the brake pedal in that position for about 3 seconds.

(2-5) Shut off the engine.

(2-6) Raise the vehicle.

(3) Visual Check:

(3-1) Check for fluid leakage from Brake Pipe Portion E from the areas indicated (Photo 5).

2-2 Way Connector

 

(4) Determination of Required Repairs:

(4-1) If no brake fluid leakage is verified, Proceed to [Step 3] APPLICATION of RUST-PROOFING.

(4-2)  If brake fluid leakage is verified: Proceed to [Step 4] BRAKE PIPING REPLACEMENT.

IMPORTANT: The decision to replace brake piping should be made ONLY when brake fluid leakage is verified. Replacement of brake piping due to other reasons including surface rust is not a matter for warranty. Questions related to any out of warranty concerns should be directed to your DPSM.

 

[Step 3]  APPLICATION OF RUST-PROOFING

IMPORTANT:

(1) Preparation:

REMINDER: Never exceed 71 PSI air pressure to the spray gun.

Spray Gun

 

(1-1) Assemble the spray gun and nozzle according to the spray gun assembly and adjusting instructions outlined above.

(1-2) Set zero-point of discharge knob and air needle of spray gun.

(1-3) Fill the tank with anti-rust wax.

(1-4) Adjust wax amount and air volume by setting the discharge knob, air needle, and compressor air pressure of spray gun.

(1-5) Test-spray wax to confirm gun operates as intended.

IMPORTANT: Application of wax should always be at room temperature as wax will not be spread effectively in cold temperatures.

(2) Application of Anti-Rust Wax:

Spray the anti-rust wax material onto each area as described using the suggested spraying time and amount listed:  Spraying time: 3 seconds or more on each area.

(2-1) Spraying Brake Pipe Portion E:

(2-1-1) Open the inspection hole door in the fuel tank cover and insert the nozzle. (Photo 6)

inspection hole door in the fuel tank cover

 

(2-1-2) Insert the nozzle over the left-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds  or more.  (Photo 7)

2-2 Way Connector

 

(2-1-3) Insert the nozzle over the left-upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo 8)

2-2 Way Connector

 

(2-1-4) Insert the nozzle over the right-upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more.  (Photo 9)

2-2 Way Connector

 

(2-1-5) Insert the nozzle over the right-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more.  (Photo 10)

2-2 Way Connector

 

IMPORTANT:

  • Spray until the sprayed wax material drips. (Photo 11)
  • To insure the proper amount of wax is applied, follow the steps listed above closely.

2-2 Way Connector

 

(3) Close inspection hole door and lower the vehicle.

 

[Step 4]  BRAKE PIPING REPLACEMENT (ONLY after confirming fluid leakage) Replace applicable PIPE ASSY CTR BK, and / or PIPE ASSY R with new parts using the applicable part numbers listed in the Parts catalog and following the procedure outlined in the applicable Service Manual.  The 2-2 Way Connector can be resued.

IMPORTANT: After installation of any replacement brake piping is complete, the antirust wax material must be applied to any new components to complete the repair. Follow the procedures listed in Campaign WQK-47R, pgs. 25-28 for application of anti-rust wax material to any new brake piping.

 

RECALL IDENTIFICATION LABEL

Type or print the necessary information on a Service Program identification label.  The completed label should be attached to the vehicle’s upper radiator support.

Additional labels are available through normal parts ordering channels. The part number is MSA6P1302. Ordering qty 1 = 1 sheet of 20 labels.

PART NUMBER APPLICABILITY DESCRIPTION ORDER QUANTITY
MSA6P1302 All models Campaign Completion Labels (contains one sheet of 20 labels) 1

 

WQQ-52

 

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES

Credit to perform this recall will be based on the submission of properly completed repair order information.  Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com. Listed below is claim entry information:

CLAIM
TYPE
CAMPAIGN CODE APPLICABILITY LABOR DESCRIPTION LABOR TIME
RC WQQ-52 Impreza, WRX, STI, and Forester A153-540 Apply anti-corrosion material to the four-way joint connector 0.2
A153-544 Brake Pipe Inspection, Replacement and Rustproofing 6.0
PART NUMBER APPLICABILITY DESCRIPTION QUANTITY
SOA635137 All models Nox-Rust 712AM Rust-proofing material – one repair (for claim purposes only) 1

If brake piping replacement is necessary, please refer to the parts catalog for the applicable part numbers.

 

OWNER NOTIFICATION LETTER (FORESTER, IMPREZA, WRX AND STI)

IMPORTANT SAFETY RECALL

This notice applies to the VIN identified in the address section printed below.

Subaru Recall Campaign WQQ-52
NHTSA Recall No. 14V-830
January 2015

 

Dear Subaru Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2009-2013 Subaru Forester models, some 2008-2011 model year Subaru Impreza, WRX, and STI vehicles, and in some 2012-2014 model year Subaru Impreza WRX and STI vehicles currently or formerly registered in at least one of the following states and the District of Columbia.

Connecticut Maine New Hampshire Vermont
Delaware Maryland New Jersey West Virginia
District of Columbia Massachusetts New York Wisconsin
Illinois Michigan Ohio
Indiana Minnesota Pennsylvania
Iowa Missouri Rhode Island

 

IMPORTANT

In July, 2014 you were notified of a recall related to your vehicle’s brake lines (NHTSA Recall Number 14V-311).

Our records indicate that you already had that recall repair performed. However, due to incomplete repair instructions provided to our retailers (dealers), your vehicle may not have been treated with the proper amount of anti-corrosion material.

Additional anti-corrosion material needs to be applied to ensure your vehicle is treated as intended.

We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

 

DESCRIPTION OF THE SAFETY DEFECT

Subaru has determined that your vehicle may have been manufactured with brake lines that could, over time, corrode if exposed to salt, such as salt used to treat roads in the winter time.

Depending on driving conditions, salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the lines. Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.

 

DESCRIPTION OF THE SAFETY HAZARD

Your vehicle has a dual circuit braking system. Each circuit works independently and diagonally across the vehicle. If one circuit of the brake system fails, the other half of the system still works. Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness. In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle. This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.

 

REPAIR

Subaru will inspect and test the current condition of the four-way connector area of your vehicle’s brake lines. If it is found to be acceptable, anti-corrosion material will be applied to that area as a preventative measure. If it is found to be unacceptable, the brake lines will be replaced and anti-corrosion material will be applied to the new lines. These repairs will be performed at no cost to you.

 

WHAT YOU SHOULD DO

You should contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed.

There are several important precautions you should take until this repair has been performed:

  • If you experience the condition described above while braking, continue to apply steady pressure on the brake pedal until the vehicle comes to a stop. Immediately contact your Subaru retailer for assistance.
  • If you notice fluid leaking from the vehicle, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
  • If the brake system warning light remains illuminated on the instrument panel with the parking brake fully released, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
  • Always maintain a safe distance from other vehicles while driving. The normally recommended minimum distance is one car length of space for every 10 mph of speed.
  • As a precautionary measure, it is highly recommended that you use extra care while operating the vehicle in confined areas such as parking lots and while parking your vehicle in a garage, car port or other structure.

 

HOW LONG WILL THE REPAIR TAKE?

The time to inspect the brake lines and apply anti-corrosion material is approximately 12 minutes. If it is determined that the brake lines require replacement, the total estimated repair time is 6 hours. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed.

 

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR

If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.

Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.

Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WQQ-52 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000

Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.

 

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?

If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us.

 

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest Subaru retailer you can access our website at www.subaru.com and select “Find a Retailer.” For additional information and the most Frequently Asked Questions, please go to:

If you need additional assistance, please contact us directly:

  • By e-mail: Go to www.subaru.com and select “Contact Us”
  • By telephone: 1-800-SUBARU3 (1-800-782-2783)

Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET

Friday between 10:30 a.m. and 5:00 p.m. ET

Saturday between 9:00 a.m. and 3:30 p.m. ET

  • By U.S. Postal mail: Write us at
    Subaru of America, Inc.,
    Attn: Customer-Retailer Services Department,
    P.O. Box 6000, Cherry Hill, NJ 08034-6000

Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.

You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.

Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

Subaru of America, Inc.

 

Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

A subsidiary of Fuji Heavy Industries Ltd.

 

SAFETY DATA SHEET

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Download (PDF, 810KB)

 

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