NHTSA ID Number: 10168563
Manufacturer Communication Number: 15-226-18R
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
22 Affected Products
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Always confirm the condition as reported by the customer.
2) This section addresses USB detection symptoms.
a. Confirm the USB is recognized (USB icon appears) on the Media screen as shown in the figure below.
b. If the USB is not recognized, follow Service Diagnostic Mode from the Service Manual:
i. Turn the ignition switch to ACC.
ii. Press the “TUNE/SCROLL” button six times while pressing the “HOME” button.
1. SERVICE INSPECTION:
i. On Service Menu, press “Connection” to display the list of items.
ii. OK: Each device is connected properly.
iii. NG: Connection is not established, or connection status (possibly including the related harness) is faulty.
- The USB connection showing “NG” when no USB device is connected to USB ports is normal.
- If the concern involves “CarPlay not working”, make sure a genuine Apple cable is used. In some cases, aftermarket cables may cause connection issues.
- If the concern involves “Android Auto not working”, try using another cable since Android phones do not require use of a genuine cable.
c. Do other USB devices work in the suspect vehicle? If yes, check the USB device’s operation in another like vehicle.
d. Please provide detailed information regarding the USB device (brand, device type, file system, types of files on device, etc.).
New firmware was released during late 2017 to enhance connectivity for Auxiliary Terminal part numbers: 86257FL00A and 86257FL101 (MID, HIGH).
NOTE: The BASE model utilizes a different Auxilliary Terminal part number which is not affected.
How to determine if the Auxiliary Terminal is pre- or post-countermeasure (CM):
- CAREFULLY peel off the QR code / part number label.
- Check the Lot# as shown below. If the number is after “7411” it is post-CM.
4) If the above steps do not resolve the customer’s concern with USB functionality, complete a fresh Harman Investigation Guide Questionnaire documenting the customer’s concern and the results of each diagnostic step in this bulletin. If possible, capture a video of the condition then contact the SOA Techline to review the next steps. Techline will request you send the completed questionnaire, step-by-step bulletin test results and any videos of the condition.
APPLICABILITY: 2017-20MY Impreza
2018-19MY Legacy and Outback
2019-20MY WRX and WRX STI
SUBJECT: Harman Audio / Infotainment: Troubleshooting
USB Functionality Concerns
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
|Labor Description||Labor Operation #||Labor
|HARMAN USB TROUBLESHOOTING||A850-873||0.5||ZLI-43||Base, Mid & High|
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
- 【SHARE to SOCIAL MEDIA】 Share document/Photo to the social media directly.(Facebook,twitter and so on)
- 【PHOTO or CONTACT BACKUP at ONE CLICK】Every time you plug the flash drive in, use the free App to backup photos/video at one click ,which will be automatically stored into the flash drive.
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- 【HIGH SPEED FILE TRANSFERS】Directly plugs into your lightning port and USB port; 80 MB/s reading and 40 MB/s writing speed in USB end. Makes files transmission much easier on the go.
- 【COMPATIBILITY 】iPhone 5 5s 6 6+ 6s 6s+ se 7 7+ 8 X; iPad (iOS 8.0 or higher), Computer OS Support Mac OS X v10.6+, Windows 7/8/10, Android Phone with OTG Function (not compatible with type c Port) .
- HIGH DATA TRANSFER SPEED USB 3.0 flash drive with read/write transfer speeds up to 70MB/s and 5MB/s respectively. Backward-compatible with USB 2.0 and transfer faster. Rear LED indicator lights while reading/writing
- SLIM FIGURE YET LARGE STORAGE Gum size usb flash drive with 64GB capacity, meet your needs of daily use on work, school, home and travelling for photos, music, videos, files storage and transfer
- PLUG AND PLAY Just plug the thumb drive then start data storage, backup and transfer between devices and locations. It supports Windows OS and compatible with PC, Laptop, TV, Car, Audio and etc
- SLEEK AND PRACTICAL DESIGN The memory stick’s hard plastic cover prevents rough treatment. Multiple colors for easy clarify. Cap protects USB plug and the rear easily attached loop prevents lost
- RELIABLE DATA STORAGE OPTION The Micro Center USB Flash Drive is constructed from quality components and strictly tested to offer well performance. Backed by 2 years warranty, giving you worry free use, a pen drive you can count on
- COMPACT FLASH DRIVE: Exceptionally compact Samsung FIT Plus USB flash drive for instant storage of your photos, videos, music, and files on laptops, tablets, TV’s, car audio systems, gaming consoles and more
- QUICK AND CONVENIENT READ SPEEDS: Redefine everyday file transfers with read speeds up to 300MB/s; USB 3.1 flash drive with backwards compatibility (USB 3.0, USB 2.0)
- SEAMLESS FITTING RUGGED DESIGN: The seamless fit features a rugged metal casing for durability with key ring to prevent loss
- BUILT TO LAST RELIABILITY: Shock proof flash drive is also water proof, temperature proof, x-ray proof and magnetic proof
- 5-YEAR LIMITED WARRANTY: 5-year limited warranty
- Reliable storage for photos, videos, music and other files
- Transfer with confidence when moving images and other content
- Retractable design keeps the connector safe
- SanDisk Secure Access software with 128 bit AES encryption and password protection
- Compatibility USB 2.0
- [IPHONE DOWNLOAD ONTHE APP] -This new safe & free software, designed by engineer LUNANI flash drive for iphone. iphone flash drive support One-click Backup, iphone external storage support share pic/vid to social media, iphone picture stick support file encryption, and you can save directly to the photostick mobile for iphone when shooting video.
- [PLUG-AND-STAY IPHONE FLASH DRIVE] -photostick mobile for iphone is document viewer for all major file formats. Use iphone external storage playback the videos/music directly from external memory Stick. Use flash drive for iphone share your photos, videos, songs and other files between iphone picture stick with ease.
- [IPHONE EXTERNAL STORAGE HIGH] - iPhone flash drive read speeds up to 80MB/s. flash drive for iphone, picture stick, photostick mobile for iphone. speed USB 3.0 iphone picture stick for iphone that's ideal for adding more storage to laptops, game consoles, in-car audio and more.
- [IPHONE FLASH DRIVE COMPLIANT MORE DEVICES] - iphone picture stick with USB 3.0 specifications+flash drive for iPhone X、photostick mobile for iPhone 8 Plus、iPhone 8 flash drive、iPhone 7 Plus、iPhone 7、iPhone6S、iPhone6SPlus、iPhone SE、iPhone5S、iPhone6, iPad 2/3/4, iPad Air 1, iPad Air 2, iPad Pro 9.7, iPad Mini, iPod, Android, Macbook, PC & laptops(iphone external storage not support type-c port)
- [BACKUP PICTURE/VIDEO/PHONEBOOK] -Every time use the iphone flash drive, Use flash drive for iphone, Open the software to backup photos/video/phonebook at one click,which will be automatically stored into the iphone external storage. Use iphone picture stick, The Password & Touch ID can encrypt file information in APP to protect your private files. photostick mobile for iphone backed by a 5-year limited warranty - ONLY for LUNANI Store.
- INCREDIBLE STORAGE - 10 * 16GB USB Flash Drive, total 160GB capacity, great cost performance and high quality, multiple color, and capacity choice - Black; Black/Silver; Blue; Green; Orange; Red with 1GB; 2GB; 4GB; 8GB; 16GB and 32GB- You can store, transfer and share music, photos, movies, designs, manuals, programs, handouts in a quick speed
- PLUG AND WORK SAFE WITH HIGH COMPATIBILITY AND PERFORMANCE - You do not need install any software. The most important is all the usb flash drives are formatted via the specific machine, NO dangerous viruses or malware or any file in them - they are safe for your device. And it can work when you plug it on your PC. Support windows7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS, Compatible with USB2.0 Backwards compatible to USB 1.1
- SLEEK, CHIC, CONVINIENT AND ALSO USEFUL - The lightweight and portable usb sticks have a nice and sleek design with a metal swivel cover on each memory stick. The aluminum swivel is very smooth - making the flash drives look stylish and chic! They have a tiny LED inside which is solid red when connected and flashes when it's being written to. The end of the thumb drives has a loop for a lanyard or key ring to keep it safe or on your keys
- GOOD AND PROFESSIONAL PACKAGE - They are packaged very securely in a heavy cardboard box with a foam insert and cutouts that has a spot carved out for each drive. Each memory stick drives with a little polythene cover on to make sure they stay in good condition and the end is protected by the metal part that swings over it. The packaging was so clean and neat, let you are confident giving these to your clients or friends
- 100% RISK - FREE SATISFACTION GUARANTEE - 30-day money back guarantee 12-month warranty, let you confident with our charger cords. Free lifetime technical support, carefree service! If you have any problem,Please email us via [email protected], we will provide satisfied solution to you!
- Transfer speeds approximately 10 times faster than standard PNY USB 2.0 Flash Drives
- Store and transfer large files faster than ever with USB 3.0 technology
- Allows for quick and easy transfer of all content
- The 64GB Turbo USB 3.0 Flash Drive can hold approximately 11,837 songs
- Sliding collar, capless design with integrated loop makes it easy to attach to key chains, backpacks and etc
- Super-fast transfer speeds with up to 100MB/Sec
- Enabled for USB 3.0, this fast drive lets you transfer and store large files up to ten times faster than USB 2.0 drives.USB 3.0 enabled (backward compatible with USB 2.0)
- Includes Rescue PRO Deluxe file recovery software (one-year subscription offer)
- Are you tired of storing warnings on your mobile phone? Are you also worried about the lack of internal storage?
- It is a USB flash drive with three connectors that can transfer files for all Apple products. Multifunctional, small and large capacity storage is the first memory in the world that can transmit three connectors.
- XG flash disk 256GB you don't have to pay extra for additional storage, just insert it and enjoy the extra space of the device. XG flash drives are excellent solutions for transferring files, videos and pictures back and forth from the iPhone and iPad as well as computers.
- Lightning connectors work in most cases. USB 3.0 connectors can easily move content between devices. Flash stores also include encryption software for password-protected files, so you can share content while keeping sensitive files secure.-
- Compact equipment is suitable for almost anywhere. Store your favorite movies or TV programs from your computer on an XG flash drive and watch them anywhere and anytime. (compatible with the iPhone / iPod / iPad) Lightning interface and Apple license chip to ensure compatibility with any Lightning device 100Zs without annoying error messages
Last update on 2020-01-27 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-01-27 / Affiliate links / Images from Amazon Product Advertising API