NHTSA ID Number: 10182229
Manufacturer Communication Number: 12-301-20
This bulletin outlines changes made to the rear shelf trim to address customer concerns of a rattling sound heard while driving over bumpy / rough roads.
17 Affected Products
|APPLICABILITY:||2012-16MY Impreza 4-Door|
2015-20MY WRX and STI
|SUBJECT:||Rattling Sound from Rear Package Shelf Area|
This bulletin outlines changes made to the rear shelf trim to address customer concerns of a rattling sound heard while driving over bumpy / rough roads. Sources of the rattle have been identified as:
- the mounting points for the center stop lamp where it fits into the package shelf
- the package shelf itself rattling against the inside of the rear glass
- the rib and/or stand portions located on the underside of the package shelf contacting the shelf portion of the vehicle body.
A higher durability material will be used for the cushions placed at the red circles below.
NOTE: Refer to TSB 12-189-15R for additional information regarding a rear package shelf area rattling sound repairs.
PRODUCTION CHANGE INFORMATION:
The new package shelves were incorporated into production per the starting VIN chart below:
|WRX / STI||JF1VA1B65L9817299|
NOTE: This bulletin will be revised with the Impreza starting VIN when it becomes available.
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
|Trim Panel Assembly- Rear Package Shelf||65510VA004VH||WRX & STI Models w/ Harman-Kardon Audio|
|65510VA033VH||WRX & STI Models w/out Harman-Kardon Audio|
|Adhesive Foam (Sheet)||66099AG110||All Applicable Models ** See NOTE Below|
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
NOTE: For high mount stop lamp removal, open the trunk first prior to the removal of the battery terminal. It is not necessary to leave the vehicle for 10 minutes after disconnecting battery terminal since this work is not related to the airbag system.
- If the rattle sound is confirmed and the Trimming Panel Assembly- Rear Shelf is damaged, replace with the countermeasure one. Refer to applicable vehicle Service Manual for working procedure.
- If the rattle sound is confirmed, and the Trimming Panel Assembly- Rear Shelf is not damaged, if any of the 13 cushions are deformed/worn/dislocated, replace the cushions by following the procedure below.
- Prepare the self-adhesive foam sheet p.n. 66099AG110 containing pre-cut sections (cushions) 20mm x 20mm (0.79 in x 0.79 in).
** NOTE: 1 sheet contains enough foam material to repair 10 vehicles. See the WARRANTY / CLAIM INFORMATION section for billing details.
- Remove the old cushions. There is a total of 13 cushion locations: Part A: 2 locations, Part B: 3 locations and Part C: 8 locations.
Foam Sheet (66099AG110)
- Always remove any residue left behind then adhere the new cushions at each of the 13 locations as shown below. The new cushions cover the tip of the ribs firmly in Parts A & B. For Part C, the cushion should cover the whole rib.
- When complete, CAREFULLY reinstall the package shelf in reverse order of removal.
- Road test the vehicle to confirm the repair has eliminated the condition.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information:
|Labor Description||Labor Operation #||Labor Time||Fail Code|
|REAR PACKAGE SHELF RATTLE SOUND REPAIR||A912-104||0.6||YBH-25|
NOTE: For Warranty claim repairs, the self-adhesive foam must be charged out as p.n. SOA635324, qty. 1.
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
1 Associated Document
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Last update on 2021-09-12 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-09-12 / Affiliate links / Images from Amazon Product Advertising API