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NHTSA ID Number: 10249602
Manufacturer Communication Number: 03-91-23
Summary
This bulletin announces the design change made to the front drive axle shaft assemblies to address cases of a clicking/cracking-type sound heard when driving with the steering wheel in the fully locked (left or right) position.
NUMBER: 03-91-23
DATE: 01/08/24
| APPLICABILITY: | 2020-23MY Outback 2019-23MY Forester |
| SUBJECT: | Clicking/Cracking-Type Sound on Slow Turns Front Drive Axle Shaft – Design Change |
INTRODUCTION:
This bulletin announces the design change made to the front drive axle shaft assemblies to address cases of a clicking/cracking-type sound heard when driving with the steering wheel in the fully locked (left or right) position. Size of the joint has been increased to provide added durability. If a clicking/cracking-type sound is duplicated while driving the vehicle with the steering wheel in the fully locked position, replaced the affected side with the newly designed drive axle shaft assembly.
The assemblies are not required to be replaced in pairs.
PRODUCTION CHANGE INFORMATION:
The new drive shaft assemblies have been incorporated into vehicle production as per the table below.
| Model | Starting VIN |
| OUTBACK | TBD |
| FORESTER | PH455319 |
DESCRIPTION OF DESIGN CHANGE:
Refer to the Information In PDF below…
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
| Model | Part Description | Part Number |
| OUTBACK | DRIVE SHAFT ASSEMBLY-FRONT | 28321AN030 |
| FORESTER | DRIVE SHAFT ASSEMBLY-FRONT | 28321SJ010 |
| OUTBACK & FORESTER | NUT (One Time Use) | 902170049 |
HOW TO DISTINGWITH OLD AND NEW PARTS:
Refer to the Information In PDF below…
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for the front drive shaft assembly replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
Refer to STIS: DrivelineAxle > PROPELLER SHAFT / DRIVE SHAFT / AXLE > Front Drive Shaft
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | FORESTER | 2019-2023 |
| SUBARU | OUTBACK | 2020-2023 |
1 Associated Document
Manufacturer Communications
NUMBER: 03-91-23
DATE: 01/08/24
https://www.nhtsa.gov/recalls?nhtsaId=10249602
MC-10249602-0001.pdf 434.631KB
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- Use the CV joint puller, you can easily pull the old stubborn CV axle and install the new axle without damaging the expensive aluminum transmission cases and other parts. Work more efficiently.
- The slide hammer weighs 7 pounds for extra strength to give you a straight and even pull for damage-free removal of the axle assembly; its threading also lets you use it with other 5/8"-18 adapters to deal with other makes and models or to handle other work around your engine.
- The sliding hammer is ergonomically designed, with large surface area and more comfortable use. Made of heavy-duty steel, the surface has undergone a special anti-rust treatment. It can withstand huge pressure without deformation, is not easy to break, and is more sturdy.
- This CV joint removal tool set includes opening 63mm and 48mm CV joint fork disassembly adapter, heat treated and abrasive blasting plated, each part offers superior durability and corrosion resistance for long use. 63mm and 48mm fit most vehicle models and have wide use.
- The CV Joint Fork is be threaded internally, and the slide hammer stick is threaded externally. The joint fork could fit on the slide hammer stick. Hammer weight back and forth to create torque and pull out the axle (can use lubricating fluid for added comfort). This tool set includes slide hammer x 1, 48mm CV joint fork x 1, 63mm CV joint fork x 1, matching nut x 1, gloves x 1.
- PULL CV JOINTS & AXLES: This CV joint puller tool set by Orion Motor Tech is compatible with Ford Taurus and Mercury Sable models from 1986 to present, loosening and removing their front wheel drive axles and hidden retaining rings in minutes
- MULTIPURPOSE SLIDE HAMMER: Our slide hammer weighs 7 pounds for extra strength to give you a straight and even pull for damage-free removal of the axle assembly; its threading also lets you use it with other 5/8"-18 adapters to deal with other makes and models or to handle other work around your engine
- DURABLE PULLER ADAPTER: The U-shaped CV joint fork has a 2-inch opening and 2.4-inch depth to firmly lock onto your Sable or Taurus axle assembly, making removal of stuck CV joints a cinch
- QUICK & EASY OPERATION: These automotive tools work together to provide straight and even force so your constant velocity axle pops out smoothly, leaving the roller bearing inside the joint and the rest of your vehicle untouched
- BUILT TO LAST: Made of premium AISI 1045 medium carbon steel, our CV joint removal set provides strong and dependable service for the long haul; heat treated and blackened or chrome plated, each part offers superior durability and corrosion resistance for long use
- POWERFUL PERFORMANCE: The Tiger Tool Automotive U-Joint Puller is engineered to deliver unparalleled brute strength, effortlessly disassembling the most seized U-Joints in minutes. This tool is the ideal solution for working on cars, light-duty trucks, and farm machinery, ensuring quick and efficient maintenance.
- WIDE VEHICLE COMPATIBILITY: Commonly found on class 1-2 trucks, cars, and equipment. (For use with Ford F-150/350, for use with Chevrolet 1500/3500, for use with Ram 1500/3500, etc.). The 10105 works with U-joints that have bearing cups between 1” to 1.25” O.D. Please note: Damage to flange style yokes may occur if bearing cups are severely seized. The 10105 is not compatible with Double Cardan joints. To service Double Cardan joints, see Tiger Tool 10205.
- SAFE AND DURABLE CONSTRUCTION: Crafted from high-grade materials, the Automotive U-Joint Puller eliminates the need for hazardous vice-and-socket hammering methods, significantly reducing the risk of damage to the driveshaft components. The tools durability ensures long-term reliability and safety during use.
- ADVANCED MANUFACTURING: With propriety manufacturing and advanced metal treatment processes, Tiger Tool can guarantee that the tool's threads withstand extreme conditions, especially those encountered with seized U-joints. Each component is meticulously cast from high-grade steel to provide a perfect fit while maintaining the strength required for the toughest jobs.
- NORTH AMERICAN CRAFTMANSHIP & INNOVATION: Proudly made in North America. Trust in a product that delivers exceptional performance and reliability, backed by a commitment to quality and customer satisfaction.
- Remove CV Axles with Ease: Orion Motor Tech's CV joint removal tool set includes a heavy-duty slide hammer, CV joint forks with 1.9" and 2.4" openings, a steel cable adapter, and an outer CV joint adapter, providing a comprehensive solution for efficient CV axle or half shaft removal.
- Damage-Free Removal: Our versatile CV joint adapter simplifies the extraction of stubborn CV axles, safeguarding transmission cases and preventing potential damage to brake and suspension components.
- Heavy-Duty Slide Hammer: The 22.4" slide hammer ensures a powerful and even pull for easy axle assembly removal. Its smooth threading accommodates our 5/8"-18 adapters for versatile use with different makes and models.
- Quick & Easy Operation: Simply attach the appropriate adapter to the slide hammer, then hook it around the inner CV joint housing. Slide the hammer back and forth, and watch as the inner CV joint effortlessly comes off.
- Built to Last: Constructed from heat-treated 1045 steel, our CV axle puller tool set delivers robust and reliable performance for the long term. With blackened or chrome-plated finishes, each part ensures extended durability and corrosion resistance.
- Easy to disassemble: U-shaped CV joint fork has the opening size of 48 mm designed to pull joints with hidden retaining rings from vehicles, Remove Most Vehicles’ Half-Shaft Drive Axles, use this CV shaft tool to easily disassemble the CV shaft, saving your time and energy !
- Benefits: This puller will create added torque to impose a large pressure on CV axle. Remove the axle assembly from the transaxle easily without damage to expensive aluminum transmission cases or other components. (This CV Joint Puller Tool is compatible with Ford Taurus and Mercury Sable models from 1986 to current)
- Easy installation: Attach the inner CV axle puller to your axle slide hammer, then position the adapter around the shaft behind the inner boot; Slide the 5 lb hammer weight back and forth to create torque to pull out the axle; use lubricant fluid for added ease could make the operation easier. these axle puller tools are simple, yet powerful, Is your essential tool !（Fit for slide hammers with 5/8-inch x 18 threads）
- Material: CV Axle Removal Tool made of high-strength hardened steel, which has high hardness, high strength, with stable performance and reliable use and longer service life
- 100% Satisfaction Guarantee: If you're not 100% satisfied with our , please feel free to contact us, simply return it for a full refund in 30 days. Premium Support & 12-Month Warranty.
- Yuesstloo rear axle installer remover kit is used to install and remove the screw nut between the rear drive shaft and the differential. Also can be used to replace the differential shaft seal.
- Compatible with BMW E70 E90 E91 E92 X3 X5 X6 RWD 4WD. OEM Equivalent Part Number: 335040, 335050, 335060, 335080, 230020.
- Made of high quality steel, with high hardness, not easy to break and deform.
- Convenient to transport and store. Comes with a carrying case, all parts are neatly placed. And we prepare a pair of gloves for you to use when using the tool.
- If there is some problem with our products, you can get help from us. Customer satisfaction is our top priority.
- quickly and easily removes sealed u-joint caps without damage to driveshafts, yokes or bearing caps.
- two sizes to work on many cars, trucks and ag equipment.
- heat-treated threads and casting for durability.
- "42890 works on cars, light-duty trucks and ag equipment with 1" to 1.25" bearing caps"
- Fit type: Vehicle Specific
- PRODUCT SIZE: This U-shaped CV axle removal tool has the opening size of 63 mm(2.5inch) and 3.3inch depth which can pry joints out with hidden retaining rings from vehicles, satisfy your needs.
- EASY TO USE: Attach the CV joint fork removing adapter to your slide hammers with 5/8-inch x 18 threads(not included in the package), then position the adapter around the shaft behind the inner boot. Use the slide hammer to create torque to pull out the axle. Easy, yet powerful.
- BENEFITS: Unlike pry bars, this CV joint axle removing tool is designed more easier and simpler to remove axle without damaging the roller bearing inside the joint. Services the wide-style inner CV joint assembly, found on 4WD and other vehicles.
- WIDE APPLICATION: Applications include, but are not limited to: 1997-2017 Ford (4.2L, 4.6L, 5.4L), 2010-2014 Ford SVT Raptor (6.2L), 1997-2017 Ford Expedition (4.6L, 5.4L), & 2007-2015 Lincoln Navigator (5.4L).
- PREMIUM MATERIAL: This CV joint fork removing adapter is made of high hardness carbon steel, heat-treated, sturdy and steady, phosphating and black coloring, corrosion resistant, wear resistant, with reliable use and long service life.
- Remove on a Multitude of Models: Remove stubborn seized u joint cups on most class 7 and 8 trucks with our heavy duty u joint tool
- Gentle On Vehicles: Prevent damage on the driveshaft, yokes, joints, and bearing cups by utilizing this u joint tool; No need to use hammering or heating methods
- Easy To Use: The heavy duty u joint removal tool can be used with a 1-inch drive impact wrench or smaller; Yokes easily fit into the 1.5 to 2.2 inch outside diameter bearing cup
- Durable Build Quality: Easily torque the u joint removal tool to remove a seized back or front driveshaft U-joint; Built to hold up to frequent heavy duty use
- Keep Money in Your Pocket: Working on a budget doesn’t mean you have to sacrifice quality; This joint puller is a cost-effective option to get the job done right
- EASY TO USE: The CVJ CV axle removal tool quickly separates the CV Joint from the axle without removing the drive shaft. Overall CV joint tool dimension:9.4"x 5.75"(23.9cm x 14.6cm); Maximum CV joint diameter: 3.7"(95mm).
- ADJUST THE DIAMETER: 0.7-inch (17mm) clamping bar minimum shaft diameter; Works on CV joint shafts with 0.7-inch (17mm) or larger diameters of the groove where the rubber boot is clamped to the shaft; We recommend an 18mm or 19mm minimum shaft diameter to ensure a good bite on the shaft (Requires rings to hold on to; Not designed for use on smooth shafts).
- WIDE APPLICATION: Includes 9 holes to allow full adjustment that suits different lengths of joint assemblies on most cars; Fits most vehicles equipped with constant velocity U-joints.
- SAFE DESIGN: Handsfree operation of the CV joint puller tool allows you to easily release the retaining circlip; Reduces the risk of damaging the joint, transmission, or other parts; Collar ring opening accommodates axle and allows it to pass through (measure your application to ensure exact fitment)
- PREMIUM MATERIAL: This CV Joint Puller is made of high-duty steel, heat-treated, sturdy and steady, corrosion resistant, wear resistant, with reliable use and long service life.
Last update on 2024-03-28 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin Number: 03-91-23; Date: 01/08/24 Page 1 of 5
SERVICE BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
NUMBER: 03-91-23
DATE: 01/08/24
APPLICABILITY: 2020-23MY Outback
2019-23MY Forester
SUBJECT: Clicking/Cracking-Type Sound on Slow Turns
Front Drive Axle Shaft – Design Change
INTRODUCTION:
This bulletin announces the design change made to the front drive axle shaft assemblies to address
cases of a clicking/cracking-type sound heard when driving with the steering wheel in the fully
locked (left or right) position. Size of the joint has been increased to provide added durability. If a
clicking/cracking-type sound is duplicated while driving the vehicle with the steering wheel in the
fully locked position, replaced the affected side with the newly designed drive axle shaft assembly.
The assemblies are not required to be replaced in pairs.
PRODUCTION CHANGE INFORMATION:
The new drive shaft assemblies have been incorporated into vehicle production as per the table below.
Model Starting VIN
OUTBACK TBD
FORESTER PH455319
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2023 Subaru of America, Inc. All rights reserved.
Bulletin Number: 03-91-23; Date: 01/08/24 Page 2 of 5
Continued…
DESCRIPTION OF DESIGN CHANGE:
Bulletin Number: 03-91-23; Date: 01/08/24 Page 3 of 5
Continued…
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Model Part Description Part Number
OUTBACK DRIVE SHAFT ASSEMBLY-FRONT 28321AN030
FORESTER DRIVE SHAFT ASSEMBLY-FRONT 28321SJ010
OUTBACK & FORESTER NUT (One Time Use) 902170049
HOW TO DISTINGWITH OLD AND NEW PARTS:
Bulletin Number: 03-91-23; Date: 01/08/24 Page 4 of 5
Continued…
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for the front drive shaft assembly replacement remain unchanged. Always
refer to the applicable Service Manual and review the full requirements of the repair being performed.
The Service Manual procedures contain information critical to performing an effective repair the
first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
Refer to STIS: DrivelineAxle > PROPELLER SHAFT / DRIVE SHAFT / AXLE > Front Drive Shaft
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added
Security Classic or Gold plan, this repair may be submitted using the following claim information:
Labor Description Labor Operation # Labor Time Fail Code
ONE FRONT AXLE SHAFT ASSEMBLY R&R B621-301 0.5
NCK-25 (RIGHT)
NCL-25 (LEFT)
BOTH FRONT AXLE SHAFT ASSEMBLIES R&R B621-304 0.9 NAN-25
Bulletin Number: 03-91-23; Date: 01/08/24 Page 5 of 5
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
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SEOCONTENT-END