NHTSA ID Number: 10168565
Manufacturer Communication Number: 15-227-18R
Summary
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system’s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.
22 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
|---|---|---|
| SUBARU | ASCENT | 2019-2020 |
| SUBARU | BRZ | 2018-2020 |
| SUBARU | CROSSTREK | 2018-2020 |
| SUBARU | FORESTER | 2019-2020 |
| SUBARU | IMPREZA | 2017-2020 |
| SUBARU | LEGACY | 2018-2019 |
| SUBARU | OUTBACK | 2018-2019 |
| SUBARU | WRX | 2019-2020 |
| SUBARU | WRX STI | 2019-2020 |
INTRODUCTION:
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system’s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the customer’s concern is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Always confirm the condition as reported by the customer.
a. For issues with GPS system accuracy, please follow steps (i-vii) below. If not, skip this section and move on to (b).
i. Can the concern be duplicated? If so, please provide the steps necessary to reproduce and if possible, a video showing the steps and concern.
ii. Is the concern observed in a specific location?
iii. If GPS accuracy is always poor regardless of route, open the Navi System Sensor screen. To access, press and hold the Home button and press the Tune knob 6 times, then release the home button. In the dealer menu, select: “Function check” > “Navi System Sensor” (See screenshot to the right).
iv. Confirm the system has acquired satellite signals as indicated by the “# of Receptions” field. Yellow markers indicate the number of satellites acquired. If possible capture a picture of this screen as well.
v. If no signal is observed (no yellow markers), ensure the vehicle is parked in an area with access to clear sky. If the vehicle still does not have a signal, investigate GPS antenna. Confirm the GPS antenna is connected and fully seated into the grey (fakra) connector on head unit and there is no damage to the cable or antenna.
vi. If the condition persists after checking GPS antenna, try swapping the head unit with a known good unit.
vii. If the component swap addressed the concern, request an exchange unit.
IMPORTANT CAUTION: Always disconnect the Telematics Data Communication Module (DCM) BEFORE any swapping of head units. DCMs must NEVER be swapped or the customer’s services will not function and DCM replacement may be required to resolve.
b. For issues with search results or Point of Interest (POI) list entries, please follow (i-ii) below. If not, skip this section and move on to (c).
i. Can the concern be duplicated? If so, please provide steps required to reproduce it and if possible, a video showing the steps and concern. Please note the address or search result(s) for when the concern occurs.
ii. Please note the Software Version and the Database version. This is found under Settings > General > System Information. (See below for an example of the System Information screen with the Software and Navigation Database Version displayed.)
c. For other navigation or GPS issues, please follow Service Manual procedure for basic diagnostics: “WRONG LOCATION OF VEHICLE, NO GPS RECEPTION”.
i. See the image below for Connection verification testing.
2) If the above steps do not resolve the customer’s NAVI/GPS related concerns, complete a fresh Harman Investigation Guide Questionnaire documenting the customer’s concern and the results of each diagnostic step in this bulletin. If possible, capture a video of the condition then contact the SOA Techline to review the next steps. Techline will request the completed questionnaire, step-by-step bulletin test results and any videos of the condition.
APPLICABILITY: 2017-20MY Impreza
2018-20MY Crosstrek
2018-19MY Legacy and Outback
2019-20MY WRX and WRX STI
2019-20MY Ascent
2018-20MY BRZ
2019-20MY Forester
SUBJECT: Harman Audio / Infotainment: Troubleshooting
Navigation System Functionality Concerns
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time |
Fail Code |
|---|---|---|---|
| HARMAN NAVIGATION TROUBLESHOOTING | A031-181 | 0.5 | ZRO-43 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 11/18/19
https://www.nhtsa.gov/recalls?nhtsaId=10168565
https://static.nhtsa.gov/odi/tsbs/2019/MC-10168565-0001.pdf
NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 09/05/18
https://www.nhtsa.gov/recalls?nhtsaId=10146469
https://static.nhtsa.gov/odi/tsbs/2018/MC-10146469-9999.pdf
NUMBER: 15-227-18
DATE: 08/21/18
https://www.nhtsa.gov/recalls?nhtsaId=10144885
https://static.nhtsa.gov/odi/tsbs/2018/MC-10144885-9999.pdf
- PRECISE FIT：Specialized for 2019 Ascent Starlink 8-Inch navigation screen.
- MULTIPLE DEFENCE TECHNOLOGY. Reinforced glass for twice as much strength as non-tempered alternatives and effective resistance against scratches and fingerprints.
- HD& SMOOTH Touch Feeling,so easy to clean, just gentle wipe.
- CLEAR AND CRISP VISUALS. Installing the screen cover will not affect the color, icon size and touch screen capabilities of your GPS display. It will only keep it safe from dust, scratches, oil, and water etc.
- ENJOY HASSLE-FREE CLEANING. To keep your GPS screen protector clear and dust-free, simply wipe it with a microfiber cloth. No need to use harmful cleaning substances.
- 1.Operation System: Fit for Subaru WRX 2016 2017 2018 without harmon kardon sound system. Android 9.0 Oreo OS, enlarged room with 4GB RAM+32GB ROM, Rock Chip PX5, Octa-Core 64Bit CPU Processor ensure faster speed and more fluent experience.
- 2. Unique Design: Support factory steer wheel control, and factory rear camera. Special new UI make the driver operate the unit more convenient. Split screen mode allow the driver run two APP side by side. DEMO video: https://www.youtube.com/watch?v=aL8NZqJ1Y2o&feature=youtu.be
- 3.Audio-visual Functions: Giant 9 inch display with 1024*600 high resolution. EQ Settings with the 9-band graphic equalizer, NXP6686 radio chip and TDA7850L Amplifier chip equipped, which could provide you the best sound quality. Max Audio output: 4*50W max.
- 4.Compatible Functions: Support Google Play and multiple languages. Support steering wheel control and Rear view Reverse Camera with RCA connector. Support mirroring Link for iphone Airplay and android phone easy-connect. Support subwoofer output and Bluetooth for hand free call and music. It equipped with external microphone, build In wifi, USB ports, On/off line maps and dual satellite positioning system. Optional function are 3G/4G dongle, TV turner and DVR device.
- 5.What You Get: Free 8G memory card. ISO cable is included. GPS Map installed in advance. Friendly customer service, lifetime software update.
- Anti-explosion: It can prevent the breakage and flying of glass panel caused by collision, reduce the hidden damage of glass panel, and ensure the safety of users.At the same time prevent accidental scratches, affect the navigation screen beautiful.
- High Definition：Ultra-thin and transparent, also easy to clean, Is the route blurred? Our film can help you solve this problem, so that your car can achieve high definition atmosphere, flexible and durable touch.
- Touch Sensitivity：The surface is made of high-resolution nano-coating, which has a smooth touch and sensitive touch. If you touch the original screen, it will not affect the use.
- Easy to Clean：Water-repellent and oil-repellent layer, the toughened film contains oil-repellent waterproof layer. When the screen is dirty, it can be recovered by wiping gently.
- Scratch Resistance :Glass, with a surface hardness of 9H, is effective against collisions and friction with hard objects to better protect your screen.
- High Quality Anti Glare and Anti Finger Print Screen Protector from Japan (3 Pack)
- Installation kit (Cleaning Cloth, Dust remover and Plastic Squeegee Card) is included
- This Universal Car Screen Protector needs to be trimmed to fit your car's navigation system
- Screen Protector Sheet Dimensions: 8 x 7 inches
- Online Video Tutorial will Guide you through the installation process
- Water-Repellent and Oil-Repellent：Easy to clean, water-repellent and oil-repellent layer, the toughened film contains oil-repellent waterproof layer. When the screen is dirty, it can be recovered by wiping gently.
- High Sensitivity：Sensitive operation, 0 distance touch control, hand feel than the original navigator more smooth. Super touch sensitivity, Light and thin, smooth and sensitive to touch. Our toughened film is very thin and transparent.
- Anti- Explosion：The glass material is tempered with high temperature to prevent the damage caused by the crack of the glass film, and to effectively slow down the external impact and protect the navigation screen from breakage.
- Reduce the Fingerprint：Wear-resistant, water-resistant, and corrosion-resistant, reducing fingerprint marks on the screen. Some of the substances accidentally stuck to the screen can affect the touch screen.
- Automatic Adsorption：More beautiful than plastic film, generous, high hardness, wear-resistant, easy to fit, just wipe the touch screen after automatic exhaust.
- Plug and Play &High Configuration* Come with well connected harness. Fit for 2016-2019 WRX /STI, 2016-2018 Forester, 2016-2017 XV Crosstrek, 2015-2016 Impreza. Support factory backup camera and USB. The latest version Android 9.0 Pie Operating System, Rockchip RK3399 PX6 Hexa-Core CPU processor with 4G RAM and 64G ROM, the performance will be more stability, giving you more faster running speed and respond experience.
- Multi Functions* Support Carplay and Android auto bring much fun and convenience same as you use a cellphone, easy access to Internet for 3G/4G Network and WiFi, Offline map (it already built-in) ensure you never get lost when weak signal outdoors, it also support Online map(Google map,waze etc). Steering Wheel Controls(No need for Romote Steering wheel controller) and hands-free phone call for safety driving. HDMI output support car headrest monitor.
- Better Display* 2.5D Glass(widely used for many cellphone on the market) , IPS Mulit-Touch screen with 1024*600 high resolution display, bring you a visual clearly experience. Unique UI design, redefining the interactive interface, simplify operation process to enhances the reaction speed.
- Built in DSP* Amazing sound output, many users said it even beat factory sound. the Digital Sounds Processor with 15 bands EQ can be adjusted as your like and different default styles optional(Flat, Rock,Pop Jazz, Classic ), Built-in Amplifier 4*50W, you can enjoy a new auditory. 6-channel Audio output converters, support subwoofer output.
- Customer Service* One year maintenance provided, lifetime tech support, please feel free to contact us, we strive to provide the best products along with superb customer service. We offer a broad range of stereo products, please check out our store.
- GPS Navigation - Built-in GPS (Global Positioning System) includes coverage of all 50 states, Puerto Rico and pre-loaded point of interest. The text-to-speech allows for an audible prompt, guiding to your final destination
- Bluetooth - Answer/make calls and be hands-free with no distractions. The built-in microphone picks up your voice and your car speakers let you hear the person on the other side. Play and control your music and apps like Spotify/Pandora wirelessly
- Media Playback - Watch your choice of videos through the DVD player, play music through your Bluetooth device, pop in a CD or use the USB and SD ports for more audio alternatives. Tune into the AM/FM radio stations for up to date music/news/sports
- Auxiliary - Compatible with the audio output from smartphones as well as MP3 players. Just plug in and start playing
- Inputs - USB/SD, Aux, rearview camera (camera sold separately). The steering wheel interface allows you to use the existing functions on your steering wheel. Interface module sold separately. We recommend the Metra ASWC-1
- Radio Dash kit and wire harness for installing an aftermarket radio
- No Factory Navigation Vehicles only- Compatible with: 2009 2010 2011 2012 2013 Subaru Forester, 2008-2011 Subaru Impreza, 2008-2014 Subaru WRX - No Factory NAV
- Dash kit works with a Single and Double din Radio- Dash kit has a black finish- Wire harness plugs directly into the car
- Very Important- Only for vehicles that didn't come with Factory Navigation.
- Will not retain some features like steering audio controls- extra adapters required
Last update on 2020-01-27 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-01-27 / Affiliate links / Images from Amazon Product Advertising API
