NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 09/05/18
| APPLICABILITY: | 2017-2019MY Impreza |
|---|---|
| 2018-19MY Crosstrek | |
| 2018-19MY Legacy and Outback | |
| 2019MY WRX and WRX STI | |
| 2019MY Ascent | |
| 2018-19MY BRZ | |
| SUBJECT: | Harman Audio / Infotainment: Troubleshooting Navigation System Functionality Concerns |
INTRODUCTION:
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system’s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the customer’s concern is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Always confirm the condition as reported by the customer.
a. For issues with GPS system accuracy, please follow steps (i-vii) below. If not, skip this section and move on to (b).
i. Can the concern be duplicated? If so, please provide the steps necessary to reproduce and if possible, a video showing the steps and concern.
ii. Is the concern observed in a specific location?
iii. If GPS accuracy is always poor regardless of route, open the Navi System Sensor screen. To access, press and hold the Home button and press the Tune knob 6 times, then release the home button. In the dealer menu, select: “Function check” > “Navi System Sensor” (See screenshot to the right).
iv. Confirm the system has acquired satellite signals as indicated by the “# of Receptions” field. Yellow markers indicate the number of satellites acquired. If possible capture a picture of this screen as well.
v. If no signal is observed (no yellow markers), ensure the vehicle is parked in an area with access to clear sky. If the vehicle still does not have a signal, investigate GPS antenna. Confirm the GPS antenna is connected and fully seated into the grey (fakra) connector on head unit and there is no damage to the cable or antenna.
vi. If the condition persists after checking GPS antenna, try swapping the head unit with a known good unit.
vii. If the component swap addressed the concern, request an exchange unit.
IMPORTANT CAUTION: Always disconnect the Telematics Data Communication Module (DCM) BEFORE any swapping of head units. DCMs must NEVER be swapped or the customer’s services will not function and DCM replacement may be required to resolve.
b. For issues with search results or Point of Interest (POI) list entries, please follow (i-ii) below. If not, skip this section and move on to (c).
i. Can the concern be duplicated? If so, please provide steps required to reproduce it and if possible, a video showing the steps and concern. Please note the address or search result(s) for when the concern occurs.
ii. Please note the Software Version and the Database version. This is found under Settings > General > System Information. (See below for an example of the System Information screen with the Software and Navigation Database Version displayed.)
c. For other navigation or GPS issues, please follow Service Manual procedure for basic diagnostics: “WRONG LOCATION OF VEHICLE, NO GPS RECEPTION”.
i. See the image below for Connection verification testing.
2) If the above steps do not resolve the customer’s NAVI/GPS related concerns, complete a fresh Harman Investigation Guide Questionnaire documenting the customer’s concern and the results of each diagnostic step in this bulletin. If possible, capture a video of the condition then contact the SOA Techline to review the next steps. Techline will request the completed questionnaire, step-by-step bulletin test results and any videos of the condition.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time |
Fail Code |
|---|---|---|---|
| HARMAN NAVIGATION TROUBLESHOOTING | A031-181 | 0.5 | ZRO-43 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 09/05/18
https://www.nhtsa.gov/recalls?nhtsaId=10146469
https://static.nhtsa.gov/odi/tsbs/2018/MC-10146469-9999.pdf
NUMBER: 15-227-18
DATE: 08/21/18
https://www.nhtsa.gov/recalls?nhtsaId=10144885
https://static.nhtsa.gov/odi/tsbs/2018/MC-10144885-9999.pdf
- DRIVER ALERTS - Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more
- EASY TO USE - Dedicated GPS navigators display current street, current speed, speed limit and arrival time
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- DIRECT ACCESS - Simplifies navigating to select complex destinations, such as malls and airports ; rechargeable lithium-ion. Battery life up to 1 hour
- 3D Navigation select landmarks in 3D to help you place your position with the real world. It makes you easily choose exactly which lane to take before you approach an exit, turn or difficult intersection.
- 8GB ROM for you to storage the maps you wanna. Voice adjustable for different need, you'll never miss your exit or turn with advanced lane guidance. It shows you exactly which lane to take before you approach an exit, turn or difficult intersection.
- Free Lifetime Maps keeps you map current with updates up to twice a year. Please check the instruction in the box to update the map or contact us via Amazon message for further information.
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message. We will reply you in 24 hours.
- Multi-language real directions guides rich features like a friend, video, audio, pictures. Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more.
- 3D Navigation select landmarks in 3D to help you place your position with the real world. It makes you easily choose exactly which lane to take before you approach an exit, turn or difficult intersection.
- 7 inch large touch screen react fast with no delay. 8GB ROM plenty of room for you to storage the maps in case your need for inter-continent trips . And also comes with a car charger, back bracket mount and sunshade.
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message. We will reply you in 24 hours.
- 🚦🚦🚦【Lifetime Map Updated for Free】2D/3D map view mode. Pre-installed with the most up-to-date 101 regions maps in United States/ Canada/ Mexico, provide with lifetime free map updates. If you need to update the map or want other countries maps, please contact us to download to Car (not mean FM radio, but for transferring the GPS sound to your car.
- 🚦🚦🚦【Practical GPS Navigation】This 7 inch GPS navigation has 7 vehicle modes between Car/ Truck/ Pedestrian/ Bicycle/ Emergency/ Bus/ Taxi. Customize better routes for you and avoid roads such as width/height/weight restrictions. And Providing Intelligent current speed camera alerts, sound warning and route planning, telling estimated arrival time.
- 🚦🚦🚦【Large Capacity&High Definition】8 GB ROM 256 MB RAM provides plenty of room to start and operate quickly; which also ensures high speed and perform smoothly, say goodbye to the freezing and buffering. 1500 mAh battery supply.
- 🚦🚦🚦【Multimedia Entertainment】Provide real voice broadcast with over 40 languages. Support FM broadcast, MP3, MP4 player, video player, pictures, games and pocket calculator. Notice: FM not mean FM radio, but for transferring the gps sound to your car.
- 🚦🚦🚦【What You Get】Comes with GPS Navigation with CE & RoHs Certificate Car Charger USB Cable Suction Cup Mount Back Bracket User Manual; With 1 year warranty and 90 days money back guaranteed, you are guaranteed with a great quality of after-sales service.
- Multimedia DVD receiver with 6.2" WVGA display, Apple carplay, built-in Bluetooth, siriusxm-ready and appradio mode +
- Apple CarPlay Compatible. Crossover Network HPF/LPF
- Appradio mode+ compatible. Spotify, works with Pandora, siriusxm-ready
- Hands-free calling and audio streaming
- Wireless Remote Control NOT Included
- Easy-to-use dedicated GPS navigator with bright 7.0-inch dual-orientation display.8GB ROM plenty of room for you to storage the maps And also comes with a car charger, back bracket mount and sunshade.
- Latest Updated Detailed Map! This Gps navigation is FREE LIFETIME MAP UPDATE
- DRIVER ALERTS - Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- If you want to update map, pls contact us .And If you have any questions about the product, please contact us via Amazon message. We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty.
- 【9inch BIG screen for truck】: XGODY X4 brings 9-inch high-resolution and large screen, brighter with the resolution of 800x480, Clearer screen display, which gives you a better visual experience. You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- 【Advanced Lane Guidance】 : never miss your exit or turn with Advanced Lane Guidance. It shows you exactly which lane to take before you approach an exit, turn or difficult intersection-so you can stay on the right path.
- 【Life-maps Updated】：XGODY X4 comes with All America maps, including Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, United States. If you wanna update maps or maps of other country, please be free to email us via amazon.
- 【REAL VOICE NAVIGATION】: Choose from a selection of voices that will provide you turn by turn voice navigation. Real man or woman voice broadcast you don't have to look on the GPS screen all the time. It makes your driving safer, reduce fatigue driving, away from the ticket. Other Security Alert Types: Average Speed Camera, Red Light Camera ,Railway Crossing, High Accident Zone,City Entry Piont, Dangerous Area etc.
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- Latest Updated Detailed Map! This Gps navigation is FREE LIFETIME MAP UPDATE and has loaded over 1 million miles of latest mapped roads including: United States, Canada, Mexico, and no pop out Ads.
- 8GB ROM for you to storage the maps you wanna. Voice adjustable for different need, you'll never miss your exit or turn with advanced lane guidance. It shows you exactly which lane to take before you approach an exit, turn or difficult intersection.
- 7 inch large touch screen react fast with no delay. 8GB ROM plenty of room for you to storage the maps in case your need for inter-continent trips . And also comes with a car charger, back bracket mount and sunshade.
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- 90 DAYS MONEY BACK GUARANTEE AND LIFETIME WARRANTY - We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message.
- 【7 inch Navigation 】7 inch large touch screen react fast with no delay. The color feels natural, comfortable for your eyes. Capacitive Touch Hd Screen, More Clear And Sensitive, That Can See The Map Clearly Even Under The Sun.
- 【7 Vehicle Modes】Prepare for exits and intersections by clearly highlighting the best driving lane for your planned route, you'll never miss a turn or have to make sudden lane crossings. Provide 7 vehicle modes between Car/ Truck/ Pedestrian/ Bicycle/ Emergency/ Bus/ Taxi, customize better routes for you and avoid roads such as width/height/weight restrictions.
- 【Lifetime Map Updated for Free】Pre-installed with the most up-to-date 101 countries 2019 North America map (including USA, Mexico, Canada) Provide with lifetime free map updates on our Aonerex website. If you need to update North America Map, please contact us to download. (Downloadable but not pre-installed maps: Europe, Australia, South America, etc.)
- 【Car GPS Function】Support Postcode, Address, Coordinates, Favorite and POI Search. 4 Routes Options: Fast/Green/Short/Easy. Support GPS time or Map time setting. Support FM broadcast, but FM not mean FM radio, just for transferring the gps sound to your car.Providing Intelligent Current Speed Camera Alerts, Sound Warning, Route Planning, Street Names Broadcast, Current Speed and Active Lane Assistant, Display Remaining Distance, telling Estimated Arrival Time ( real voice announcement)
- 【Portable Easy to Use】Dedicated GPS navigators display current street, current speed, speed limit and arrival time. 1 year warranty and 30 days money back guaranteed, you are guaranteed with a great quality of after-sales service. Packing List: Car Navigation Car Charger USB Cable Suction Cup Mount Clip Holder User Manual sunshade
Last update on 2019-06-03 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-06-03 / Affiliate links / Images from Amazon Product Advertising API
