NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 09/05/18
| APPLICABILITY: | 2017-2019MY Impreza |
|---|---|
| 2018-19MY Crosstrek | |
| 2018-19MY Legacy and Outback | |
| 2019MY WRX and WRX STI | |
| 2019MY Ascent | |
| 2018-19MY BRZ | |
| SUBJECT: | Harman Audio / Infotainment: Troubleshooting Navigation System Functionality Concerns |
INTRODUCTION:
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system’s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the customer’s concern is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Always confirm the condition as reported by the customer.
a. For issues with GPS system accuracy, please follow steps (i-vii) below. If not, skip this section and move on to (b).
i. Can the concern be duplicated? If so, please provide the steps necessary to reproduce and if possible, a video showing the steps and concern.
ii. Is the concern observed in a specific location?
iii. If GPS accuracy is always poor regardless of route, open the Navi System Sensor screen. To access, press and hold the Home button and press the Tune knob 6 times, then release the home button. In the dealer menu, select: “Function check” > “Navi System Sensor” (See screenshot to the right).
iv. Confirm the system has acquired satellite signals as indicated by the “# of Receptions” field. Yellow markers indicate the number of satellites acquired. If possible capture a picture of this screen as well.
v. If no signal is observed (no yellow markers), ensure the vehicle is parked in an area with access to clear sky. If the vehicle still does not have a signal, investigate GPS antenna. Confirm the GPS antenna is connected and fully seated into the grey (fakra) connector on head unit and there is no damage to the cable or antenna.
vi. If the condition persists after checking GPS antenna, try swapping the head unit with a known good unit.
vii. If the component swap addressed the concern, request an exchange unit.
IMPORTANT CAUTION: Always disconnect the Telematics Data Communication Module (DCM) BEFORE any swapping of head units. DCMs must NEVER be swapped or the customer’s services will not function and DCM replacement may be required to resolve.
b. For issues with search results or Point of Interest (POI) list entries, please follow (i-ii) below. If not, skip this section and move on to (c).
i. Can the concern be duplicated? If so, please provide steps required to reproduce it and if possible, a video showing the steps and concern. Please note the address or search result(s) for when the concern occurs.
ii. Please note the Software Version and the Database version. This is found under Settings > General > System Information. (See below for an example of the System Information screen with the Software and Navigation Database Version displayed.)
c. For other navigation or GPS issues, please follow Service Manual procedure for basic diagnostics: “WRONG LOCATION OF VEHICLE, NO GPS RECEPTION”.
i. See the image below for Connection verification testing.
2) If the above steps do not resolve the customer’s NAVI/GPS related concerns, complete a fresh Harman Investigation Guide Questionnaire documenting the customer’s concern and the results of each diagnostic step in this bulletin. If possible, capture a video of the condition then contact the SOA Techline to review the next steps. Techline will request the completed questionnaire, step-by-step bulletin test results and any videos of the condition.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time |
Fail Code |
|---|---|---|---|
| HARMAN NAVIGATION TROUBLESHOOTING | A031-181 | 0.5 | ZRO-43 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 09/05/18
https://www.nhtsa.gov/recalls?nhtsaId=10146469
https://static.nhtsa.gov/odi/tsbs/2018/MC-10146469-9999.pdf
NUMBER: 15-227-18
DATE: 08/21/18
https://www.nhtsa.gov/recalls?nhtsaId=10144885
https://static.nhtsa.gov/odi/tsbs/2018/MC-10144885-9999.pdf
- Multimedia DVD receiver with 6.2" WVGA display, Apple carplay, built-in Bluetooth, siriusxm-ready and appradio mode +
- Apple CarPlay Compatible. Crossover Network HPF/LPF
- Appradio mode+ compatible. Spotify, works with Pandora, siriusxm-ready
- Hands-free calling and audio streaming
- Wireless Remote Control NOT Included
- DRIVER ALERTS - Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more
- EASY TO USE - Dedicated GPS navigators display current street, current speed, speed limit and arrival time
- GARMIN REAL DIRECTIONS - Guides like a friend, using recognizable landmarks, buildings and traffic lights. Display type : WQVGA color TFT with white backlight
- FOURSQUARE - Preloaded data from Foursquare adds millions of new and popular stores, restaurants and more. Display resolution 480 x 272 pixels
- DIRECT ACCESS - Simplifies navigating to select complex destinations, such as malls and airports ; rechargeable lithium-ion. Battery life up to 1 hour
- 7" Touch Screen LCD display,Resolution:800*480 pixels. Support External Micro SD(up to 32GB extra storage), Note: 2018 latest Map download: https://s3.amazonaws.com/ebayimg.appinthestore.com/001gary/North+America+2018.rar
- This GPS navigator is mainly used for navigating and also has the optional of video paying, audio playing, FM,
- Life time free maps update, feel free to contact us to update, pre-installed North & South America maps. Suitable for the use of car, truck, emergency ambulance, bus and taxi.
- Built-in speaker with FM transmitter function,navigation voice and music will be sent directly to the car's speakers, volume adjustable for different need; voice remind the speed limit and making a turn, main street names(some remote areas might not be recognizable)
- One Year Warranty and Friendly Customer Service,All Floureon GPS Navigators have 1 year warranty, 100% satisfaction and zero hassle returns guaranteed. We provide 7/24 friendly technological support and customer service.
- GPS NAVIGATION: Built-in GPS (Global Positioning System) Includes Coverage Of All 50 States, Puerto Rico And Pre-loaded Point Of Interest. The Text-To-Speech Guides you To Your Final Destination. View Maps In 2D As Well As 3D
- BLUETOOTH: Answer Calls With Just One Push Of a Button. Make Calls And Be Hands-Free With No Distractions. No Need To Hold Your Phone Ever Again. You Can Also Play And Control Your Music And Apps Like Spotify / Pandora Wirelessly
- MEDIA PAYBACK: Watch Your Choice Of Videos Through The DVD Player, Play Music Through Your Bluetooth Device, Pop In a CD or Use The USB And SD Ports For More Audio Alternatives. Tune Into The AM/FM Radio Stations For Up To Date Music/News/Sports And More.
- AUXILIARY INPUT: This Double din head unit Is Compatible With The Audio Output From Smartphones As Well As MP3 Players. Even More Ways to Chill. The built-in DVD player lets you play DVD, CD, MP3, MP4, VCD, JPEG and WMA formatted discs through this system
- INPUTS: USB / SD Ports, AUX Input. Connect a Rearview Camera (Sold Separately). The Steering Wheel Interface Allows You To Use The Existing Functions On Your Steering Wheel (Interface Module Sold Separately. We Recommend The Metra ASWC-1).
- 🚗 Lifetime Map Updated FOR FREE,we have preload latest maps of All America maps for your sat nav, include: Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, United States. Xgody gps navigation for car provides 3D maps with 3D building. 2D Maps is also available.
- 🚗 Comes with 8GB ROM which is more than enough for the GPS software and also for a few movie. The colors feels natural, comfortable for your eyes
- 🚗 Providing intelligent route planing and sound warning, Telling speed limit and estimated arrival time. Helps you safely drive. You can use it when driving, walking, riding, or waiting for a meeting.
- 🚗 7-inch LCD Touch Screen High Definition 800 x 480 pixels, really easy to use with only your finger. Comes with sun shade visor, super function block the sun, Used to block the sun during the day, night navigation systems for preventing reflection windscreen.
- 🚗 With AV-IN Port, Support rear camera input and other devices with AV-IN port. After pairing the GPS and smart phone, you could make and receive calls directly from the GPS itself with the built-in MIC and speaker, easy to make your driving safer.
- 7 inch large touch screen react fast with no delay. 8GB ROM plenty of room for you to storage the maps in case your need for intercontinent trips . And also comes with a car charger, back bracket mount and sunshade.
- Free Lifetime Maps keeps you map current with updates up to twice a year. Please check the instruction in the box to update the map or contact us via Amazon message for further information.
- 3D Navigation select landmarks in 3D to help you place your position with the real world. It makes you easily choose exactly which lane to take before you approach an exit, turn or difficult intersection.
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message. We will reply you in 24 hours.
- CUSTOMIZED SYSTEM for PERFECT CAR DRIVING. It is based on Android 7.0, built-in quad-core CPU, 1GB Ram, 16GB Rom, Wifi, Bluetooth and GPS modules. At the same time, the double din Android car stereo supports Steering Wheel Control, rear view camera input and FM/AM radio with RDS. The customized Android system also supports downloading more apps from the Google Play Store, and expanding more features to help you to get more fun from driving.
- THE BEST ASSISTANT in DRIVING. The double din Android car stereo supports Bluetooth phone calling to make your driving more safe. Supports to connect OBDII scanner, you can know more details about the engineer at any time. Supports to view rear camera input and driving recorder input.
- LET the UNIT SHOW YOU THE WAY. Built-in GPS module and external GPS antenna, the double din Android car stereo supports navigation apps with offline maps. Anytime, anywhere, even in areas where there is no mobile traffic signal, the Android stereo can lead you to your destination.
- THE MULTIMEDIA CENTER ON YOUR CAR. The Android car stereo is equipped with a 7 inch screen and supports video output to the headrest monitors. You can share music and videos to every family member in the car at any time. It supports multiple channels including USB flash drive, micro SD card, Bluetooth, through which you can get your music and video resources. At the same time, it also supports the Mirror link, displaying the screen on your Android or iOS devices on Android car stereo screens.
- TECHNICAL CUSTOMER SUPPORT to BUY with MORE CONFIDENCE. We have detailed installation instructions and video tutorials to help you install the double din Android car stereo into your car more easily and efficiently. At the same time, we also provide 7*24 hours of after-sales technical support to help you solve installation and operation problems.
- BUILT-IN BLUETOOTH WIRELESS TECHNOLOGY - your double DIN car stereo head unit multimedia receiver will easily pair with the vast majority of Bluetooth devices allowing you to make and receive all your calls Hands Free
- 6.2 INCH LCD TFT HIGH RESOLUTION TOUCH SCREEN - your large 6.2 inch LCD high resolution touch screen display provides a comfortable viewing experience while keeping all your favorite content within fingers reach
- MUSIC STREAMING & VIDEO PLAYER - not only will you be able to view & control your SiriusXM, Pandora, iHeartRadio & Spotify apps from the home screen you will also be able to stream wirelessly music from your Apple or Android devices and play great movies
- iGO PRIMO NAVIGATION - was developed specifically for automotive navigation and will display vibrant easy to read road maps with 11 million points of interest and the Naviextras Web Support will make sure you are constantly updated on all map features
- HDMI/MHL CONNECTIVITY - will allow you to connect your Bluetooth device wirelessly and mirror its content on the large 6.2 inch LCD TFT display
- Includes all original accessories plus a 1 Year warranty
- Garmin DriveSmart 61 NA LMT-S GPS w/ Smart Features
- The DriveSmart 61 navigator is loaded with helpful driver alerts, live services and up-to-date content so you can always drive with confidence. The future is on your Garmin. Just look ahead and drive.
- In The BOX INCLUDES: Garmin DriveSmart 61 NA LMT-S GPS | Vehicle Suction Cup Mount | Vehicle Power Cable | USB Cable | Quick Start Manual | Limited 1-Year Warranty
- Foursquare - Search millions of additional new and popular restaurants, shops and more with Foursquare
- Garmin Real Directions - Garmin Real Directions guides like a friend using landmarks and traffic lights
- Direct Access - Simplifies navigating to select complex destinations, like malls and airports
- Backup Camera Compatible - Take the worry out of reversing with the BC 30 Wireless Backup Camera (sold separately)
- Free lifetime Map updates
Last update on 2019-04-10 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-04-10 / Affiliate links / Images from Amazon Product Advertising API
