NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 09/05/18
| APPLICABILITY: | 2017-2019MY Impreza |
|---|---|
| 2018-19MY Crosstrek | |
| 2018-19MY Legacy and Outback | |
| 2019MY WRX and WRX STI | |
| 2019MY Ascent | |
| 2018-19MY BRZ | |
| SUBJECT: | Harman Audio / Infotainment: Troubleshooting Navigation System Functionality Concerns |
INTRODUCTION:
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system’s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the customer’s concern is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Always confirm the condition as reported by the customer.
a. For issues with GPS system accuracy, please follow steps (i-vii) below. If not, skip this section and move on to (b).
i. Can the concern be duplicated? If so, please provide the steps necessary to reproduce and if possible, a video showing the steps and concern.
ii. Is the concern observed in a specific location?
iii. If GPS accuracy is always poor regardless of route, open the Navi System Sensor screen. To access, press and hold the Home button and press the Tune knob 6 times, then release the home button. In the dealer menu, select: “Function check” > “Navi System Sensor” (See screenshot to the right).
iv. Confirm the system has acquired satellite signals as indicated by the “# of Receptions” field. Yellow markers indicate the number of satellites acquired. If possible capture a picture of this screen as well.
v. If no signal is observed (no yellow markers), ensure the vehicle is parked in an area with access to clear sky. If the vehicle still does not have a signal, investigate GPS antenna. Confirm the GPS antenna is connected and fully seated into the grey (fakra) connector on head unit and there is no damage to the cable or antenna.
vi. If the condition persists after checking GPS antenna, try swapping the head unit with a known good unit.
vii. If the component swap addressed the concern, request an exchange unit.
IMPORTANT CAUTION: Always disconnect the Telematics Data Communication Module (DCM) BEFORE any swapping of head units. DCMs must NEVER be swapped or the customer’s services will not function and DCM replacement may be required to resolve.
b. For issues with search results or Point of Interest (POI) list entries, please follow (i-ii) below. If not, skip this section and move on to (c).
i. Can the concern be duplicated? If so, please provide steps required to reproduce it and if possible, a video showing the steps and concern. Please note the address or search result(s) for when the concern occurs.
ii. Please note the Software Version and the Database version. This is found under Settings > General > System Information. (See below for an example of the System Information screen with the Software and Navigation Database Version displayed.)
c. For other navigation or GPS issues, please follow Service Manual procedure for basic diagnostics: “WRONG LOCATION OF VEHICLE, NO GPS RECEPTION”.
i. See the image below for Connection verification testing.
2) If the above steps do not resolve the customer’s NAVI/GPS related concerns, complete a fresh Harman Investigation Guide Questionnaire documenting the customer’s concern and the results of each diagnostic step in this bulletin. If possible, capture a video of the condition then contact the SOA Techline to review the next steps. Techline will request the completed questionnaire, step-by-step bulletin test results and any videos of the condition.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time |
Fail Code |
|---|---|---|---|
| HARMAN NAVIGATION TROUBLESHOOTING | A031-181 | 0.5 | ZRO-43 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 15-227-18R
DATE: 08/21/18
REVISED: 09/05/18
https://www.nhtsa.gov/recalls?nhtsaId=10146469
https://static.nhtsa.gov/odi/tsbs/2018/MC-10146469-9999.pdf
NUMBER: 15-227-18
DATE: 08/21/18
https://www.nhtsa.gov/recalls?nhtsaId=10144885
https://static.nhtsa.gov/odi/tsbs/2018/MC-10144885-9999.pdf
- DRIVER ALERTS : Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more
- EASY TO USE : Dedicated GPS navigators display current street, current speed, speed limit and arrival time
- GARMIN REAL DIRECTIONS : Guides like a friend, using recognizable landmarks, buildings and traffic lights; Display type : WQVGA color TFT with white back light
- FOURSQUARE: Pre loaded data from Foursquare adds millions of new and popular stores, restaurants and more; Display resolution 480 x 272 pixels
- DIRECT ACCESS Simplifies navigating to select complex destinations, such as malls and airports ; rechargeable lithium ion. Battery life up to 1 hour
- 🚙【LIFETIME MAP UPDATE FOR FREE】 Pre-installed with the most up-to-date 101 regions, 58 languages 2019 maps in North America, provide with lifetime free map updates. Offer 100% Satisfaction - 30 Days Money Back Guarantee and 12 Months Warranty. We Provide a 90-Day Worry-Free return, and our 24/7 customer service support email: [email protected]
- 🚙【7 INCH TOUCH SCREEN】7" TFT LCD touch screen is clear and sensitive, 800 x 480 resolution. It made by the tempered glass and high-quality sensors and has a full viewing angle and high brightness (500cd) that you can see the map clearly even under the Sun
- 🚙【SMART REMINDER】Car navigation illustrate clear road map display and enlarged maps of complex intersections, intelligent voice announcements, speed limit reminders and voice notifications for gas stations, stores, school districts, red lights and high speed cameras.
- 🚙【LARGE CAPACITY CONFIGURATION】Our GPS navigator comes with High performance CPU, built-in 8GB ROM 256MB RAM, support up to 32G extended memory, plenty of room for you to storage the maps and materials, and also comes with a car charger, back bracket mount, (no SD/TF card included)
- 🚙【REAL-TIME VOICE BROADCAST】GPS system with turn-by-turn voice navigation (multi-language version), comprehensive voice prompts, prompt real-time safety navigation direction of progress. Intelligent error correction, if the route is wrong, the system will automatically generate new routes to make it faster and more safe, more accurately reach the destination.
- 🥇【World Maps & Free Lifetime Update】: NETVIP 5 inch car nevigator pre-loaded with the newest world map (United States, Canada and so on) and offers Lifetime Update for free, which brings you the convenient and safe trip.
- 🥇【7 Vehicle Modes】: Support 7 vehicle modes for Car/ Emergency/ Pedestrian/ Bicycle / Emergency/ Bus/ Taxi/ Truck, customize the best driving routine for your planned destination and avoid the restriction roads.
- 🥇【Spoken Turn-to-Turn Traffic Alert】: Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more. Smart voice broadcast help you driving safer.
- 🥇【Mult-Functions SAT NAV】2D/3D map view mode. Postcodes & Address & Coordinates & POI searching. 12 Satellite positioning. Additional entertainment features like video, music and game make your free time more relax.
- 🥇【4+16GB Large Capacity】Comes with a 16GB TF/ Micro SD card, it provides enough room to start and operate quickly, which also ensures high speed and perform smoothly. The package also includes a car GPS with car charger, sucker bracket, USB cable and user manual. E-mail: [email protected]
- 【7 inch Vehicle GPS Navigation for Car】7 inch high-accuracy, endurable large touch-screen reacts fast with no delay,800 x 480 resolution. The preinstall map of North America, including Mexico and Canada, is the most up-to-date 2019 maps offering 30 languages.8GB ROM , surpport 32G SD Card(external)plenty of room for you to storage other regions' maps in case you go on inter-continent trips.
- 【Intelligent Navigation 2D/3DMaps】Flash up photorealistic, birds-eye views of junctions to help you orientate yourself as well as alert you to coming up restauarnts,hospitals,and fuel stops. All back up with Lifetime Map Updates. The 3D map display is extrenely helpful when you are driving in an unfamiliar city or area, as landmarks are very easy to pick out in a 3D map.
- 【Car GPS Function】🚙Support Postcode,Address,Coordinates,Favorites and POI Searches. 🚙4 Routes Options: Fast/Green/Short/Easy. 🚙Support GPS time or Map time settings. 🚙Support FM broadcast, this does not mean FM radio, this is just for transferring the gps sound to your cars speakers. 🚙Providing Intelligent Current Speed Camera Alerts,Sound Warnings,Route Planning,Street Name Broadcast,Current Speed. Display's Remaining Distance informing you of your estimated Arrival Time.
- 【7 Vehicle Modes】Prepare for exits and junctions by clearly highlighting the best driving lane for your planned route, you'll never miss a turn or have to make sudden lane crossings. Provides 7 vehicle modes including Car/ Truck/ Pedestrian/ Bicycle/ Emergency/ Bus/ Taxi. This is customized to provide better routes for your chose mode and avoid roads with width/height/weight restrictions.
- 【Portable Navigation System】Accurate satellite navigation,lifetime map updates and a very well designed,bright and easy to read the screen. 1 year warranty included and a 30 day money back guaranteed. We also provide you with great quality after-sales service. Box contents: Sat Nav Car Charger USB Cable Suction Cup Mount Clip Holder User Manual
- 9 inch large touch screen react fast with no delay. 8GB ROM plenty of room for you to storage the maps in case your need for inter-continent trips . And also comes with a car charger, back bracket mount.
- Multi-language real directions guides rich features like a friend, video, audio, pictures. Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more.
- Built-in 8 GB ROM 256 MB RAM provides plenty of room to start and operate quickly, which also ensures high speed and perform smoothly. The package includes a car GPS with car charger, back bracket & mount.
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- 90 DAYS MONEY BACK GUARANTEE AND LIFETIME WARRANTY - We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message.
- 🚦🚦🚦【Lifetime Map Updated for Free】2D/3D map view mode. Pre-installed with the most up-to-date 101 regions maps in United States/ Canada/ Mexico, provide with lifetime free map updates. If you need to update the map or want other countries maps, please contact us to download to Car (not mean FM radio, but for transferring the GPS sound to your car.
- 🚦🚦🚦【Practical GPS Navigation】This 7 inch GPS navigation has 7 vehicle modes between Car/ Truck/ Pedestrian/ Bicycle/ Emergency/ Bus/ Taxi. Customize better routes for you and avoid roads such as width/height/weight restrictions. And Providing Intelligent current speed camera alerts, sound warning and route planning, telling estimated arrival time.
- 🚦🚦🚦【Large Capacity&High Definition】8 GB ROM 256 MB RAM provides plenty of room to start and operate quickly; which also ensures high speed and perform smoothly, say goodbye to the freezing and buffering. 1500 mAh battery supply.
- 🚦🚦🚦【Multimedia Entertainment】Provide real voice broadcast with over 40 languages. Support FM broadcast, MP3, MP4 player, video player, pictures, games and pocket calculator. Notice: FM not mean FM radio, but for transferring the gps sound to your car.
- 🚦🚦🚦【What You Get】Comes with GPS Navigation with CE & RoHs Certificate Car Charger USB Cable Suction Cup Mount Back Bracket User Manual; With 1 year warranty and 90 days money back guaranteed, you are guaranteed with a great quality of after-sales service.
![9inch HD AONEREX GPS Navigation for car/Truck Capacitive Big Touchscreen， [2019 Upgraded Version] Voice Trun-by-Turn Route Guidance, Speed Limit Reminder Free Lifetime Map Update](https://images-na.ssl-images-amazon.com/images/I/51E7cPNewkL._SL160_.jpg)
- 🚚 【9-inch big screen】 Aonerex GPS Navigation has really big screen, almost the same size as iPad. It clearly shows the road conditions, so it's very easy to see directions and navigate without being churned up
- 🚚 【Intelligent Navigation】 It changed / calculated the new route very fast when we made mistakes. If driving on the highway, it shows really clear direction / lanes, how to leave the highway or change the lane to another highway, do not have to worry about getting lost again
- 🚚 【Warning System】 Aonerex navigation not only gives you direction, it also comes with speed alert, which is really sensitive. You can choose to turn it off, otherwise it will warn you, even you just about 1 or 2 km / h speed over
- 🚚 【Stable GPS signal】 The device finds the GPS very fast and the maps seem to be very well up to date. Even in some remote areas where your phone is no longer working, this device will continue to guide you to your destination
- 🚚 【Voice broadcasting】 Clear and realistic voice mail reminds you of current speed limits, altitude restrictions, traffic alerts, etc. You do not have to constantly look at the navigation screen to be safer
- Easy to use dedicated GPS navigator with bright 5.0 inch dual orientation display
- Preloaded with lifetime maps of the U.S
- Driver alerts for dangerous curves, speed changes, speed cameras, railroad crossings, animal crossings and more
- TripAdvisor ratings for travel points of interest (POIs) such as hotels, restaurants and attractions
- Garmin Real Directions feature guides like a friend, using recognizable landmarks, buildings and traffic lights
- Easy to use GPS navigator with connected Features and bright 6.95 Inch Capacitive touch display. The display resolution is 1024 x 600 pixels
- Detailed maps of North America with free lifetime updates. Battery : Rechargeable lithium ion. Battery life is up to 1 hour
- Provides real time services, such as Live traffic and select Live parking, when using free smartphone link app on your compatible smartphone
- Bluetooth calling, smart notifications and voice activated navigation. This USB mass storage device is compatible with Windows XP or newer and Mac OS X 10.4 or later
- Built in Wi Fi for easy map and software updates
- 7 inch large touch screen react fast with no delay. 8GB ROM plenty of room for you to storage the maps in case your need for inter-continent trips . And also comes with a car charger, back bracket mount and sunshade.
- Multi-language real directions guides rich features like a friend, video, audio, pictures. Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more.
- 2D/3D map view mode. Pre-installed the latest maps of United States, Canada, Mexico, provide with lifetime free map updates. If you have any questions to update the map or want other countries maps, please contact us to download.
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- 90 DAYS MONEY BACK GUARANTEE AND LIFETIME WARRANTY - We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message.
Last update on 2019-10-11 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-10-11 / Affiliate links / Images from Amazon Product Advertising API
