Telematics

Repair Process for Vehicles When Subaru STARLINK® Telematics Stolen Vehicle Recovery is Activated – All Gen2 Telematics Equipped Models

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NHTSA ID Number: 10216981 Manufacturer Communication Number: 15-298-22 Summary This Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINK® Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.   INTRODUCTION: This Service Information Bulletin announces the preferred practices to be used when handling … Read more

2020-2021 Subaru with Gen 2 Telematics and OEM Navigation Equipped Infotainment System “Destination to Vehicle” Gen 2 Telematics Feature

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NHTSA ID Number: 10186380 Manufacturer Communication Number: 15-265-20R Summary This bulletin provides an overview and basic instructions for use of the “Destination to Vehicle” feature of the Gen 2 Telematics system.   NUMBER: 15-265-20R DATE: 07/07/20 REVISED: 01/14/21 APPLICABILITY: All 2020-21MY Subaru Vehicles with Gen 2 Telematics and OEM Navigation Equipped Infotainment Systems SUBJECT: “Destination to Vehicle” … Read more

Subaru Gen1 and Gen2 Telematics DTC B2A01- Diagnostic Best Practices

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NHTSA ID Number: 10188196 Manufacturer Communication Number: 15-278-21 Summary This bulletin provides additional details and helpful hints to follow when diagnosing a Telematics system DTC B2A01.   NUMBER: 15-278-21 DATE: 02/25/21 APPLICABILITY: All Models with Gen1 and Gen2 Telematics SUBJECT: Telematics DTC B2A01- Diagnostic Best Practices   INTRODUCTION: This Service Information Bulletin provides additional details and helpful hints … Read more

WQZ-61 Telematics System Data Communication Module (DCM) Reprogramming – 2016 Subaru Forester, Impreza, Crosstrek, Legacy, & Outback

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NHTSA ID Number: 10189671 Manufacturer Communication Number: WQZ-61R Summary Subaru of America, Inc. (Subaru) is initiating a service program for certain 2016 model year Forester, Impreza, Crosstrek, Legacy, and Outback vehicles equipped with Telematics (STARLINK). Subaru has determined that vehicles affected by this Service Program require reprogramming of the Telematics System Data Communications Module (DCM).   NUMBER: … Read more

Customer Takeover after STARLINK Telematics Remote Engine Start (RES) Request – 2019-2022 Subaru

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NHTSA ID Number: 10203869 Manufacturer Communication Number: 15-281-21R Summary This bulletin will focus on the Remote Engine Start (RES) takeover process and potential customer concerns which may arise when taking over operation of the vehicle after starting it using the Gen2 STARLINK Telematics RES feature.   NUMBER: 15-281-21R DATE: 3/25/21 REVISED: 11/02/21 INTRODUCTION: This Service Information Bulletin … Read more