NHTSA ID Number: 10174538
Manufacturer Communication Number: 15-263-20
Summary
In the intrest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit.
NUMBER: 15-263-20
DATE: 04/23/20
| APPLICABILITY: | 2018MY Legacy and Outback 2018MY Crosstrek 2017-18MY Impreza 2018MY BRZ 2018MY Forester |
| SUBJECT: | Harman Gen. 3.0 Audio and Navigation – Equipped Head Unit Warranty Extension |
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the above-listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit (H/U). Coverage will be extended from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to five (5) years / 100,000 miles. All other terms and conditions of the original warranty continue to apply. This change is in response to identified conditions involving the operation of the H/U’s Subaru STARLINK system and reflects our commitment to providing Subaru customers with confidence in the function and overall performance of their vehicle. This Warranty Extension DOES NOT cover Harman Kardon amplifier assemblies.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
IMPORTANT: This Warranty Extension is subject to the same terms and conditions set forth in the
New Car Limited Warranty. The Warranty Extension is only applicable to the original equipment Harman Gen. 3.0 H/U assembly or Genuine Subaru exchange H/U assemblies. It has been developed
to cover any reprogramming or if necessary, replacement (exchange) of the audio or audio / navigation unit. See the individual vehicle warranty coverages for further details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies and Procedures Manual.
SERVICE PROCEDURE:
When a customer presents a vehicle for consideration of repairs to be covered by this Warranty Extension, the standard terms of the New Car Limited Warranty apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com.
This Warranty Extension covers internal failures or software updates and does not include exchanges for damaged units. As a reminder, physically damaged units (spilled liquid, scratches, cracked screens, CD player damaged due to incorrect disc use or multiple disc insertions, etc.) are not a matter for warranty and cannot utilize the warranty or out of warranty exchange programs. Damaged units returned to the manufacturer reported as a warranty or out of warranty exchange are subject to debit for the full cost of the exchange unit along with the related shipping expenses.
Contact the SOA Claims Team with any additional coverage questions. Once the determination is made regarding coverage, if the customer concerns can be resolved by reprogramming the audio or audio / navigation unit, the retailer should use the appropriate reprogramming labor operation supplied in the applicable TSB pertaining to Harman Gen. 3.0 audio / navigation units (15-211-17R).
NOTE: Anytime software is updated, the NEW installed software version number MUST be recorded in the Miscellaneous Detail field of the claim submission.
An “APPENDIX” is supplied at the end of this bulletin listing the available Harman 3.0-related TSBs and links.
VERY IMPORTANT: In cases where H/U replacement is required:
- If the vehicle is WITHIN the 3/36 New Car Basic Warranty parameters, the retailer should contact United Radio to obtain a warranty exchange unit following the normal procedures.
- If the vehicle is OUTSIDE the 3/36 New Car Basic Warranty, but falls within the parameters of this Warranty Extension, the retailer will need to contact United Radio and obtain and out of warranty exchange unit. Once the exchange unit is obtained, repair the vehicle and submit a warranty claim. No administrative fee is necessary. This same process exists with SAS and PA replacements. The only difference is, the repair is being done under warranty due to the Warranty Extension. Since the exchange unit was obtained as an out of warranty exchange, the retailer will receive an invoice from United Radio. The retailer should pay the invoice then enter the invoice amount in the sublet field when submitting the warranty claim. Claim coding is provided in the table below.
- IMPORTANT NOTES: The exchange unit’s MCO number located at the bottom of the UR form as shown here AND the H/U Serial Number shown below must be recorded as they BOTH will be required when submitting the warranty claim. The MCO number is to be recorded on the Repair Order and entered into the Miscellaneous Detail field at claim entry.
- Before installing the exchange H/U, look for a small sticker with a QR code on the back side, upper left corner of the H/U. This QR code is surrounded by 4 numeric segments, together making up the Serial Number of the H/U. Record the 4-part Serial Number as shown below on the Repair Order. The H/U Serial Number is to be entered into the Claim Comments field at Claim entry.
- In all cases where the audio or audio / navigation head unit is being replaced with an exchange unit, the removed failed (core) H/U must be returned to United Radio within the 30-day window from the date of order. Prompt return is strongly recommended to avoid possible charge back for the full cost of the exchange unit and related shipping expenses.
- Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing effective repairs the first time and every time.
APPENDIX
The following is a list of the current Harman Generation 3.0 TSBs on STIS to help Technicians reach an accurate diagnosis of a customer concern. A screenshot of the Forms / Downloads > Links page located on Subarunet is also provided for reference on the next page.
Harman Generation 3.0 TSB List:
15-211-17R– Reprogramming and performing software update – Gen 3.0
15-217-18R- Amplifier Operational Concerns
15-220-18R– Apple CarPlay/Android Auto Connectivity Concerns
15-221-18R– Harman Audio/Infotainment: Harman Generation 3.0 and 3.1 Operating Tips
15-226-18R– USB Functionality Concerns and Troubleshooting
15-227-18R– Navigation System functionality concerns and troubleshooting
15-228-18R– Display Screen Freeze-Up or Black (Blank) Concerns
15-229-18R– Clock related concerns and troubleshooting
15-230-18R– Bluetooth Functionality concern and troubleshooting
15-231-18R– Troubleshooting audio related concerns
15-233-18R– Display / Touch Screen “Soft Keys” – Delayed Response
15-235-18R– Harman Kardon Gen 3.0 Audio Amplifier Operational Concerns
15-240-19R– New Harman Audio Amplifiers
15-245-19R– FOTA (Firmware Over-The-Air) Reprogramming Procedure to Optimize Harman Gen 3 Audio / Navigation Units
15-248-19– Required Supplemental Procedure when Installing a NEW (NOT Exchange) Harman Gen. 3.0, 3.1 or 3.1 Alpha Head Unit
15-254-19R– Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Units (H/U)
Additional Harman Kardon Reference Materials:
Although this Warranty Extension does NOT cover Harman Kardon amplifier assemblies, the TSBs listed below provide useful reference material along with good practices to follow when diagnosing audio system concerns.
15-217-18- Amplifier Operational Concerns
15-235-18– Harman Kardon Gen. 3.0 Audio Amplifier Operational Concerns
15-240-19R– New Harman Audio Amplifiers
Screenshot of the Subarunet Forms / Downloads Links Page:
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | BRZ | 2018 |
| SUBARU | CROSSTREK | 2018 |
| SUBARU | FORESTER | 2018 |
| SUBARU | IMPREZA | 2017-2018 |
| SUBARU | LEGACY | 2018 |
| SUBARU | OUTBACK | 2018 |
1 Associated Document
Manufacturer Communications
NUMBER: 15-263-20
DATE: 04/23/20
MC-10174538-0001.pdf 1719.003KB
- 【Android 13 System Car Radio】Car Radio Compatible with Subaru Forester WRX Impreza 2013 2014 2015. With 2GB RAM and 64GB ROM, ensures smooth operation and multitasking capabilities. Built-in Bluetooth for answering, making phone calls, streaming music by hands-free. The 1280x720 high-resolution display video clear and vivid pictures and videos. You can enjoy your favourite music, movies and short videos from the car stereo.
- 【Car Stereo with Wireless Carplay & Android Auto】This car radio supports wireless Carplay/Android auto /Mirrorlink. Wirelessly connect your phone to the car's stereo infotainment system, providing a seamless experience. You can make phone calls, send messages, listen to music, and get directions using voice control, allowing you to focus on driving without worrying about using your phone, making your driving safely.
- 【Car Radio with GPS Navigation & WIFI】The built-in GPS module and external GPS antenna supports both online and offline map navigation. With Wi-Fi or hotspot connectivity, you can easily download and access to online navigation app and other video or music apps on Play Store. With the split-screen function, you can view two apps on the same screen simultaneously. For example, you can display navigation and music apps side by side, ensuring a more pleasant journey.
- 【FM/Steering Wheel Control】 With built-in FM radio that allows you to listen to radio programs and stay up-to-date with the latest news and weather information during driving. The car head unit also supports steering wheel controls, allowing you to effortlessly switch songs, change channels, and adjust the volume without taking your hands off the wheel, helping you stay focused on the road while enjoying a smooth and convenient driving experience
- 【SWC &AHD Rear Camera】The car head unit supports original car steering wheel control, such as switching songs, adjusting volume, answering calls, etc. The waterproof night vision camera offers 1080P resolution, reversing image is clearer no matter the weather conditions. Automatically switch the reversing image when reversing. Note: Professional installation is required. Incorrect wiring may cause a short circuit.
- Replaces the original part number: Compatible with Subaru Legacy Outback 8-inch touchscreen radio screen. The TsuperU uses upgraded materials, offering superior sensitivity, high definition, high temperature resistance, and is non-bubbling and non-whitening. With this part, you won't need to go to the dealer for a replacement, as they often recommend replacing the entire radio, which could cost thousands of dollars, but is completely unnecessary. Please watch the replacement video on YT's
- EASY PROBLEM SOLVED: If your display touch screen is cracked, delaminating, bubbles, White, fogging, air holes, unresponsive, has garbled, phantom, ghosted, ghosting, dead pixels, unresponsive, or looks bad, simply replace the TsuperU 8-inch screen navigation touchscreen and it will return to its original functionality without the need for a trip to the dealership for costly repairs. One replacement is all it takes to fix the problem
- COMPATIBLE WITH SUBARU MODELS: Navigation screen fits Subaru Outback 2.5i Limited Premium Sport Touring Premier 3.6R Limited Premier Touring radio digitizer screen 2019 2018. please check the OEM number and size carefully before purchasing, There are two versions of MAP & PHONE, compare with your original parts to make sure that this touch screen fits your car. The digitizer screen for the 8-inch touchscreen radio works with both GPS-equipped radios and non-GPS radios
- EASY TO INSTALL: The product comes with adhesive, you only need to tear off the protective film to use it, easy to install. for Subaru radio screen is an exact fit for the original vehicle. For display only 86471-AL65A 86471-AL65B 86471-AL66A 86471-AL68A 86431-AL66A 86431-AL62A 86431-AL65A 86471 AL65A 86471 AL65B 86471 AL66A 86471 AL68A 86431 AL66A 86431 AL62A 86431 AL65A 86471AL65A 86471AL65B 86471AL66A 86471AL68A 86431AL66A 86431AL62A 86431AL65A, 864734-AL66A, 86471AL76A, 86471-AL76A
- TOUCH RESPONSIVE: Touch screen meets OEM navigation system, high light transmission, high visibility, responsive, high touch accuracy. touch screen monitor is made of new upgraded material with high resolution, high clarity, more stable performance, faster response time, and has been rigorously tested to ensure a long service life, touch screen replacement
- 8 Core 64GB Android Radio:Our Android car radio is equipped with the latest version of Android and an 8-core CPU processor, delivering exceptional performance and a perfect user experience. With 4G RAM and 64G ROM, our radio ensures smooth operation and provides ample storage for downloading popular apps like YouTube. It is designed to be compatible with Subaru Forester Impreza WRX 2008-2012 models. If you’re unsure whether it’s a good fit for your vehicle, please ask us first
- Wireless and Wired Carplay Android Auto:The Subaru Forester Impreza WRX car stereo offers seamless connectivity with your smartphone’s apps and features like WhatsApp, Google Maps, and Telegram, whether through Bluetooth or a USB data cable. It also supports voice control through Siri or Google Assistant, allowing you to keep your hands free while operating the stereo
- GPS Navigation and WiFi and Split Screen:With WiFi or hotspot connectivity, you can browse the internet, watch videos, and download apps on the 9 inch Subaru Forester Impreza WRX car radio. It also supports online and offline maps, providing real-time road conditions to help you avoid traffic jams. The split-screen feature enables you to simultaneously enjoy GPS navigation and watch videos on the 9 -inch screen with a resolution of 1280x720
- 32EQ DSP/BLUETOOTH 5.0/ FM/RDS:The car stereo comes pre-installed with DSP tuning software, allowing you to adjust the frequency, audio effects, and 32 EQ equalization settings, resulting in crystal-clear sound. Bluetooth 5.0 ensures a faster transmission speed and enables hands-free calling, phonebook downloads, and music streaming. The FM/RDS radio with 30 preset stations allows you to stay updated with new broadcasts, real-time traffic information, weather forecasts, and more
- Multi Function:The Android car stereo supports mirror link functionality, allowing you to mirror your smartphone’s content onto the large screen. It also supports steering wheel controls, provides 59 UI themes to suit your preferences, and allows you to move frequently used software to the home screen for easy access. As a gift, the car stereo comes with an external microphone and an AHD rearview camera with night vision and a 170 degree viewing angle
- Fitment:Our Touch Screen Digitizer（MAP） Compatible with 2018 2019 Subaru Outback，2018 2019 Subaru Legacy
- Replace Part Number:86471-AL62A，86471-AL65A，86471-AL65B，86471-AL66A，86471-AL67A，86471-AL68A，86431-AL62A，86431-AL65A，86431-AL66A
- Direct-Fit Replacement:Our 8-inch touchscreen is designed to address common display issues, such as physical cracks, unresponsiveness, or dead pixels, to help return your system to working condition.
- Function：This universal-style LCD touchscreen features integrated MAP functions.
- Support: For any questions or concerns regarding the product, please inform us so we can resolve the issue
SEOCONTENT-START
Bulletin Number: 15-263-20; Date: 04/23/20 Page 1 of 6
Continued…
APPLICABILITY: 2018MY Legacy and Outback
2018MY Crosstrek 2017-18MY Impreza 2018MY BRZ
2018MY Forester
SUBJECT: Harman Gen. 3.0 Audio and Navigation – Equipped Head Unit Warranty Extension
NUMBER: 15-263-20
DATE: 04/23/20
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is ISO 14001 Compliant
ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations.
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the above-listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit (H/U). Coverage will be extended from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to five (5) years / 100,000 miles. All other terms and conditions of the original warranty continue to apply. This change is in response to identified conditions involving the operation of the H/U’s Subaru STARLINK system and reflects our commitment to providing Subaru customers with confidence in the function and overall performance of their vehicle. This Warranty Extension DOES NOT cover Harman Kardon amplifier assemblies. NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
IMPORTANT: This Warranty Extension is subject to the same terms and conditions set forth in the New Car Limited Warranty. The Warranty Extension is only applicable to the original equipment Harman Gen. 3.0 H/U assembly or Genuine Subaru exchange H/U assemblies. It has been developed to cover any reprogramming or if necessary, replacement (exchange) of the audio or audio / navigation unit. See the individual vehicle warranty coverages for further details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies and Procedures Manual.
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER 0
PARTS MANAGER 0
CLAIMS PERSONNEL 0
SERVICE MANAGER 0
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2020 Subaru of America, Inc. All rights reserved. SERVICE PROCEDURE:
When a customer presents a vehicle for consideration of repairs to be covered by this Warranty Extension, the standard terms of the New Car Limited Warranty apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com.
This Warranty Extension covers internal failures or software updates and does not include exchanges for damaged units. As a reminder, physically damaged units (spilled liquid, scratches, cracked screens, CD player damaged due to incorrect disc use or multiple disc insertions, etc.) are not a matter for warranty and cannot utilize the warranty or out of warranty exchange programs. Damaged units returned to the manufacturer reported as a warranty or out of warranty exchange are subject to debit for the full cost of the exchange unit along with the related shipping expenses.
Contact the SOA Claims Team with any additional coverage questions. Once the determination is made regarding coverage, if the customer concerns can be resolved by reprogramming the audio or audio / navigation unit, the retailer should use the appropriate reprogramming labor operation supplied in the applicable TSB pertaining to Harman Gen. 3.0 audio / navigation units
(15-211-17R).
NOTE: Anytime software is updated, the NEW installed software version number MUST be
recorded in the Miscellaneous Detail field of the claim submission.
An “APPENDIX” is supplied at the end of this bulletin listing the available Harman 3.0-related TSBs and links.
VERY IMPORTANT: In cases where H/U replacement is required:
• If the vehicle is WITHIN the 3/36 New Car Basic Warranty parameters, the retailer should
contact United Radio to obtain a warranty exchange unit following the normal procedures.
• If the vehicle is OUTSIDE the 3/36 New Car Basic Warranty, but falls within the parameters of this Warranty Extension, the retailer will need to contact United Radio and obtain and out of warranty exchange unit. Once the exchange unit is obtained, repair the vehicle and submit a warranty claim. No administrative fee is necessary. This same process exists with SAS and PA replacements. The only difference is, the
repair is being done under warranty due to the Warranty Extension. Since the exchange unit was obtained as an out of warranty exchange, the retailer will receive an invoice from United Radio. The retailer should pay the invoice then enter the invoice amount in the sublet field when submitting the warranty claim. Claim coding is provided in the table below.
• IMPORTANT NOTES: The exchange unit’s
MCO number located at the bottom of the UR form as shown here AND the H/U Serial Number shown below must be recorded as they BOTH will be required when submitting the warranty claim. The MCO number is to be
recorded on the Repair Order and entered into the
Miscellaneous Detail field at claim entry. Bulletin Number: 15-263-20; Date: 04/23/20 MCO Number Continued…
Page 2 of 6 • Before installing the exchange H/U, look for a small sticker with a QR code on the back side, upper left corner of the H/U. This QR code is surrounded by 4 numeric segments, together making up the Serial Number of the H/U. Record the 4-part Serial Number as shown below on the Repair Order. The H/U Serial Number is to be entered into the Claim Comments field at Claim entry. • In all cases where the audio or audio / navigation head unit is being replaced with an exchange unit, the removed failed (core) H/U must be returned to United Radio within the30-day window from the date of order. Prompt return is strongly recommended to avoid possible charge back for the full cost of the exchange unit and related shipping expenses.
• Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing effective repairs the first time and every time. WARRANTY / CLAIM INFORMATION: Labor Description
Harman 3.0 Warranty Extension
Audio H/U R&R (INCLUDES diagnosis) Harman 3.0 Warranty Extension
Navigation H/U R&R (INCLUDES diagnosis) Labor Operation # A031-527 A031-627 Fail Code
ZRM-43 (Base) ZRN-43 (Mid) ZRO-43 Model Legacy / Outback Impreza / Crosstrek Legacy / Outback Impreza / Crosstrek
BRZ Labor Time
0.6
0.7
0.8
0.9
0.7 REMINDERS:
Any time software is updated, the NEW installed software version number MUST be recorded
in the Miscellaneous Detail field of the claim submission.
Any time a H/U is replaced, BOTH the exchange H/U’s MCO Number AND Serial Number
MUST be entered at claim submission.
• The MCO number is to be entered into the Miscellaneous Detail field.
• The H/U Serial Number is to be entered into the Claim Comments field. Continued…
Bulletin Number: 15-263-20; Date: 04/23/20 Page 3 of 6 IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs. Continued…
Bulletin Number: 15-263-20; Date: 04/23/20 Page 4 of 6 APPENDIX
The following is a list of the current Harman Generation 3.0 TSBs on STIS to help Technicians reach an accurate diagnosis of a customer concern. A screenshot of the Forms / Downloads > Links page located on Subarunet is also provided for reference on the next page. Harman Generation 3.0 TSB List:
15-211-17R- Reprogramming and performing software update – Gen 3.0
15-217-18R- Amplifier Operational Concerns
15-220-18R- Apple CarPlay/Android Auto Connectivity Concerns
15-221-18R- Harman Audio/Infotainment: Harman Generation 3.0 and 3.1 Operating Tips
15-226-18R- USB Functionality Concerns and Troubleshooting
15-227-18R- Navigation System functionality concerns and troubleshooting
15-228-18- Display Screen Freeze-Up or Black (Blank) Concerns
15-229-18R- Clock related concerns and troubleshooting
15-230-18R- Bluetooth Functionality concern and troubleshooting
15-231-18R- Troubleshooting audio related concerns
15-233-18R- Display / Touch Screen “Soft Keys” – Delayed Response
15-235-18R- Harman Kardon Gen 3.0 Audio Amplifier Operational Concerns
15-240-19R- New Harman Audio Amplifiers
15-245-19R- FOTA (Firmware Over-The-Air) Reprogramming Procedure to Optimize Harman Gen 3 Audio / Navigation Units
15-248-19- Required Supplemental Procedure when Installing a NEW (NOT Exchange) Harman Gen. 3.0, 3.1 or 3.1 Alpha Head Unit
15-254-19R- Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Units (H/U) Additional Harman Kardon Reference Materials:
Although this Warranty Extension does NOT cover Harman Kardon amplifier assemblies, the TSBs listed below provide useful reference material along with good practices to follow when diagnosing audio system concerns.
15-217-18- Amplifier Operational Concerns
15-235-18- Harman Kardon Gen. 3.0 Audio Amplifier Operational Concerns
15-240-19R- New Harman Audio Amplifiers Continued…
Bulletin Number: 15-263-20; Date: 04/23/20 Page 5 of 6 Bulletin Number: 15-263-20; Date: 04/23/20 Page 6 of 6
Screenshot of the Subarunet Forms / Downloads Links Page:
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SEOCONTENT-END
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