NHTSA ID Number: 10174538
Manufacturer Communication Number: 15-263-20
Summary
In the intrest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
|---|---|---|
| SUBARU | BRZ | 2018 |
| SUBARU | CROSSTREK | 2018 |
| SUBARU | FORESTER | 2018 |
| SUBARU | IMPREZA | 2017-2018 |
| SUBARU | LEGACY | 2018 |
| SUBARU | OUTBACK | 2018 |
NUMBER: 15-263-20
DATE: 04/23/20
| APPLICABILITY: | 2018MY Legacy and Outback 2018MY Crosstrek 2017-18MY Impreza 2018MY BRZ 2018MY Forester |
| SUBJECT: | Harman Gen. 3.0 Audio and Navigation – Equipped Head Unit Warranty Extension |
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Warranty for the above-listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit (H/U). Coverage will be extended from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to five (5) years / 100,000 miles. All other terms and conditions of the original warranty continue to apply. This change is in response to identified conditions involving the operation of the H/U’s Subaru STARLINK system and reflects our commitment to providing Subaru customers with confidence in the function and overall performance of their vehicle. This Warranty Extension DOES NOT cover Harman Kardon amplifier assemblies.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
IMPORTANT: This Warranty Extension is subject to the same terms and conditions set forth in the
New Car Limited Warranty. The Warranty Extension is only applicable to the original equipment Harman Gen. 3.0 H/U assembly or Genuine Subaru exchange H/U assemblies. It has been developed
to cover any reprogramming or if necessary, replacement (exchange) of the audio or audio / navigation unit. See the individual vehicle warranty coverages for further details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies and Procedures Manual.
SERVICE PROCEDURE:
When a customer presents a vehicle for consideration of repairs to be covered by this Warranty Extension, the standard terms of the New Car Limited Warranty apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com.
This Warranty Extension covers internal failures or software updates and does not include exchanges for damaged units. As a reminder, physically damaged units (spilled liquid, scratches, cracked screens, CD player damaged due to incorrect disc use or multiple disc insertions, etc.) are not a matter for warranty and cannot utilize the warranty or out of warranty exchange programs. Damaged units returned to the manufacturer reported as a warranty or out of warranty exchange are subject to debit for the full cost of the exchange unit along with the related shipping expenses.
Contact the SOA Claims Team with any additional coverage questions. Once the determination is made regarding coverage, if the customer concerns can be resolved by reprogramming the audio or audio / navigation unit, the retailer should use the appropriate reprogramming labor operation supplied in the applicable TSB pertaining to Harman Gen. 3.0 audio / navigation units (15-211-17R).
NOTE: Anytime software is updated, the NEW installed software version number MUST be recorded in the Miscellaneous Detail field of the claim submission.
An “APPENDIX” is supplied at the end of this bulletin listing the available Harman 3.0-related TSBs and links.
VERY IMPORTANT: In cases where H/U replacement is required:
- If the vehicle is WITHIN the 3/36 New Car Basic Warranty parameters, the retailer should contact United Radio to obtain a warranty exchange unit following the normal procedures.
- If the vehicle is OUTSIDE the 3/36 New Car Basic Warranty, but falls within the parameters of this Warranty Extension, the retailer will need to contact United Radio and obtain and out of warranty exchange unit. Once the exchange unit is obtained, repair the vehicle and submit a warranty claim. No administrative fee is necessary. This same process exists with SAS and PA replacements. The only difference is, the repair is being done under warranty due to the Warranty Extension. Since the exchange unit was obtained as an out of warranty exchange, the retailer will receive an invoice from United Radio. The retailer should pay the invoice then enter the invoice amount in the sublet field when submitting the warranty claim. Claim coding is provided in the table below.
- IMPORTANT NOTES: The exchange unit’s MCO number located at the bottom of the UR form as shown here AND the H/U Serial Number shown below must be recorded as they BOTH will be required when submitting the warranty claim. The MCO number is to be recorded on the Repair Order and entered into the Miscellaneous Detail field at claim entry.
- Before installing the exchange H/U, look for a small sticker with a QR code on the back side, upper left corner of the H/U. This QR code is surrounded by 4 numeric segments, together making up the Serial Number of the H/U. Record the 4-part Serial Number as shown below on the Repair Order. The H/U Serial Number is to be entered into the Claim Comments field at Claim entry.
- In all cases where the audio or audio / navigation head unit is being replaced with an exchange unit, the removed failed (core) H/U must be returned to United Radio within the 30-day window from the date of order. Prompt return is strongly recommended to avoid possible charge back for the full cost of the exchange unit and related shipping expenses.
- Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing effective repairs the first time and every time.
WARRANTY / CLAIM INFORMATION:
| Labor Description | Labor Operation # | Fail Code | Model | Labor Time |
| Harman 3.0 Warranty Extension Audio H/U R&R (INCLUDES diagnosis) | A031-527 | ZRM-43 (Base) ZRN-43 (Mid) | Legacy / Outback | 0.6 |
| Impreza / Crosstrek | 0.7 | |||
| Harman 3.0 Warranty Extension Navigation H/U R&R (INCLUDES diagnosis) | A031-627 | ZRO-43 | Legacy / Outback | 0.8 |
| Impreza / Crosstrek | 0.9 | |||
| BRZ | 0.7 |
REMINDERS:
Any time software is updated, the NEW installed software version number MUST be recorded in the Miscellaneous Detail field of the claim submission.
Any time a H/U is replaced, BOTH the exchange H/U’s MCO Number AND Serial Number MUST be entered at claim submission.
- The MCO number is to be entered into the Miscellaneous Detail field.
- The H/U Serial Number is to be entered into the Claim Comments field.
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
APPENDIX
The following is a list of the current Harman Generation 3.0 TSBs on STIS to help Technicians reach an accurate diagnosis of a customer concern. A screenshot of the Forms / Downloads > Links page located on Subarunet is also provided for reference on the next page.
Harman Generation 3.0 TSB List:
15-211-17R– Reprogramming and performing software update – Gen 3.0
15-217-18R- Amplifier Operational Concerns
15-220-18R– Apple CarPlay/Android Auto Connectivity Concerns
15-221-18R– Harman Audio/Infotainment: Harman Generation 3.0 and 3.1 Operating Tips
15-226-18R– USB Functionality Concerns and Troubleshooting
15-227-18R– Navigation System functionality concerns and troubleshooting
15-228-18R– Display Screen Freeze-Up or Black (Blank) Concerns
15-229-18R– Clock related concerns and troubleshooting
15-230-18R– Bluetooth Functionality concern and troubleshooting
15-231-18R– Troubleshooting audio related concerns
15-233-18R– Display / Touch Screen “Soft Keys” – Delayed Response
15-235-18R– Harman Kardon Gen 3.0 Audio Amplifier Operational Concerns
15-240-19R– New Harman Audio Amplifiers
15-245-19R– FOTA (Firmware Over-The-Air) Reprogramming Procedure to Optimize Harman Gen 3 Audio / Navigation Units
15-248-19– Required Supplemental Procedure when Installing a NEW (NOT Exchange) Harman Gen. 3.0, 3.1 or 3.1 Alpha Head Unit
15-254-19R– Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Units (H/U)
Additional Harman Kardon Reference Materials:
Although this Warranty Extension does NOT cover Harman Kardon amplifier assemblies, the TSBs listed below provide useful reference material along with good practices to follow when diagnosing audio system concerns.
15-217-18- Amplifier Operational Concerns
15-235-18– Harman Kardon Gen. 3.0 Audio Amplifier Operational Concerns
15-240-19R– New Harman Audio Amplifiers
Screenshot of the Subarunet Forms / Downloads Links Page:
NHTSA ID Number: 10174538
Manufacturer Communication Number: 15-263-20
Summary
In the intrest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit.
NUMBER: 15-263-20
DATE: 04/23/20
https://www.nhtsa.gov/recalls?nhtsaId=10174538
https://static.nhtsa.gov/odi/tsbs/2020/MC-10174538-0001.pdf
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- check if your car dashboard same as product photo. if yes. then it can fit and you can buy
- 10.4 inch 1280x800P Quadcore Android 6.0 support 2010-2014 Year
- 2GB RAM 32GB ROM Bluetooth GPS Navigation
- Flash drive Supporting DVD player not included
- Please send to car store to install, not suggest install by yourself.
- Genuine Subaru Navigation System SD Card Map Cover: U.S / Canada
- (*See chart below for compatible vehicles prior to purchase) Condition: Brand new in the package. Included instructions and Navigation quick reference guide.
- Subaru Navigation System SD Card Map
- Cover: U.S / Canada
- Part number :86283SG620
- 1.【Unique Design】ONLY fit for Subaru WRX Forester 2016 2017 2018 with Silver Matte Surrounds of the air vents & Without harmon kardon sound syste. . Support Original Steer Wheel Control and Original rear camera. Don't work with factory usb port. Android car stereo is latest Android 9.0 operating system, 4GB RAM + 64GB ROM, Rockchip PX6 64-Bit Quad-Core 1.4G + Dual-Core 1.8G CPU processor.
- 2.【Built-in DSP, 15-band EQ】 The android car stereo have built in DSP and Amplifier TDA7850 4*50W. 15-band equalizer will match your taste and listening environment. Music will sound clear even at high volumes. Multiple customization options: Pop, Rock, Jazz, Classical, Flat, User, Voice etc.
- 3.【High Resolution IPS Screen】9inch big screen, 2.5D Curved Touch Screen which bring you seamless touch feeling. IPS display screen with 1024*600 high pixel provide you with an excellent visual experience.
- 4.【Safe Driving】Supports handsfree call and playing music. It also supports mirroring link for iPhone and Android phone easy connect.(But only work if you turn off the carplay option)
- 5.【More Service and Gift】Lifetime Customer Support, Free Software Update Support. External microphone and 16G sd(Navigation Map) card as a gift.
![[New] ATOTO A6 Pro Android Car Navigation Stereo -2X Bluetooth w/aptX & Quick Charge - for Select Toyota/Subaru - Pro A6YTY721PR Indash Entertainment Multimedia Radio,WiFi/BT Tethering Internet](https://m.media-amazon.com/images/I/51wsjyFIYtL._SL160_.jpg)
- ATOTO A6 Pro has all the features available previously on A6 Premium (vehicle pecific FM/AM Radio tuner with RDS, builtin GPS Navigation module, AUX Audio/video input,Backup camera/dash camera input/TPMS/Dab+ input, Dual Bluetooth for handsfree & data transfer, steering wheel audio control,Quick Booting, max 2A quick charge), and some extra & exclusive features; *This model fits selected Volkswagen/Skoda vehicles, and original steering wheel audio control will be retained.
- Exclusive features are: 1).Latest Qualcomm Bluetooth 5.0 with aptX feature - Streams Wired Quality Sound, Wirelessly,(to enable this feature,your smartphone needs to support Bluetooth aptX,too); 2).Ultra powerful Toshiba pre-amplifier inside with higher RMS power output & excellent performance. Car speakers from 2Ω to 8 Ω are all supported; Most preamplifiers can only power 4 Ω- 8 Ω,but certain users may add 2Ω door speakers to replace factory one for powerful listening;
- 3).This model comes with 1000cd/m2 TFT-LCD display screen,which has highest brightness to help improve the viewing experience in daylight! 4).Dual Wi-Fi band connection support means even if the routers/public hotspots are set AP band of 5Ghz, A6 Pro can still connect to it for internet access! Besides reversing camera video input, extra two video inputs (CVBS signal) allow users to connect up to 2 cameras simultaneously for special purpose (side camera view, front off-road camera view)
- 5).This model fits for selected Toyota /Subaru models. So you do not need to find extra installation dash kit, and it comes with a Toyota universal power harness with radio antenna adapter. Most toyota models that have such dashboard opening (205mm x 104mm) can be installed with this model. But if your car has factory steering wheel audio control(SWC) feature, you need to locate the SWC related wires from factory harness and connec them to SWC wires from ATOTO harness.
- Check approval of ATOTO aptX feature by visiting Qualcomm aptX official website: https://www.aptx.com/products/atoto-car-entertainment-system. Latest ATOTO AICE OS 9.6 system firmware is now available. New firmware update in future can be found on ATOTO Online Customer Service Support System(AOCSS, http://support.myatoto.com).All ATOTO optional accessories/parts can be found here:https://www.amazon.com/atoto
- ★【Vehicle Compatibility 】Fit for Subaru Forester WRX 2016 2017 2018. Built-in Carplay/Android Auto on board chip. Support Wireless & Wired USB Carplay/ Wired USB Android Auto
- ★【Radio Details】Android 10.0 System , Rockchip Hexa Core 4GRAM 64GROM. IPS Screen 1020*600 Resolution. Support 4K Video Format and HD Multimedia Video Output.Built-in DSP with 4*50W amplification/ FM Radio/ Microphone/ Music / Navigation/ bluetooth 5.0. WIFI 3G 4G Network. 1.5W Audio Output, 4 Audio Output and Dual Subwoofer Output， 3 USB output． Cooling Fin Design， Temperature Range： from -13°F-167°F（from 25℃ to 75℃）
- ★【Plug and Play 】Comes with Plug and Play cable, Support Steering Wheel Control and Factory Car Rear View. Please note: This Car Radio does not Support Factory Harmon Kardon amp
- ★【Multifunction 】 Split screen function. bluetooth 5.0 Hands-free Phone Call. Support Sync phone book. Support GPS Navigation + Glonass Dual satellites. Support Google Map and GPS Voice Guidance ( Offline Map Preloaded ). Support RCA Connector Front and Rear View Camera Display and Support rca output to work with aftermarket amp. Adjustable Button Light Color
- ★【Gift & 1 Year Maintenance 】 External microphone and GPS SD card as the Gift. Free Software Update. Manufacturer`s limited 1-Year Maintenance for defective items (excluding items damaged and/or misused after receipt). Accessories come with 3-month Maintenance
- Special mobile phone holder, only for Subaru Forester SUV 2019-2020
- Dedicated base, not blocking the navigation screen
- Easy Installation, installation does not damage the car,easy installation
- Gravity linkage, Place your phone with one hand, Place firmly
- Suitable for mobile phone (including mobile phone case) maximum width: 7.5cm / 3 inches.
- GPS Navigation - Built-in GPS (Global Positioning System) includes coverage of all 50 states, Puerto Rico and pre-loaded point of interest. The text-to-speech allows for an audible prompt, guiding to your final destination
- Bluetooth - Answer/make calls and be hands-free with no distractions. The built-in microphone picks up your voice and your car speakers let you hear the person on the other side. Play and control your music and apps like Spotify/Pandora wirelessly
- Media Playback - Watch videos through the DVD player. Connect your Bluetooth device, pop in a CD, use the USB / SD ports, or tune into the AM/FM radio stations for more audio alternatives. RBDS tuner
- Auxiliary - Compatible with the audio output from smartphones as well as MP3 players. Just plug in and start playing
- Inputs - USB, SD, Aux, A/V, USB charging, rearview camera (camera sold separately). The steering wheel interface allows you to use the existing functions on your steering wheel. Interface module sold separately. We recommend the Metra ASWC-1
- Plug and Play & Fast shipping is 5-7 business days* SUPPORT Harman Kardon Sound System, Come with well connected harness,fit for 2013-2015 Subaru Forester WRX/WRX STI/ XV Crosstrek, 2012-2014 Impreza. Support factory backup camera and USB. The latest version Android 10 Pie Operating System, Rockchip RK3399 PX6 Hexa-Core CPU processor with 4G RAM and 64G ROM, the performance will be more stability, giving you more faster running speed and respond experience.
- Multi Functions* Support Carplay and Android auto bring much fun and convenience same as you use a cellphone, easy access to Internet for 3G/4G Network and WiFi, Offline map (it already built-in) ensure you never get lost when weak signal outdoors, it also support Online map(Google map,waze etc). Steering Wheel Controls(No need for Romote Steering wheel controller) and hands-free phone call for safety driving. HDMI output support car headrest monitor.
- Better Display* 2.5D Glass(widely used for many cellphone on the market) , IPS Mulit-Touch screen with 1024*600 high resolution display, bring you a visual clearly experience. Unique UI design, redefining the interactive interface, simplify operation process to enhances the reaction speed.
- Built in DSP* Amazing sound output, many users said it even beat factory sound. the Digital Sounds Processor with 15 bands EQ can be adjusted as your like and different default styles optional(Flat, Rock,Pop Jazz, Classic ), Built-in Amplifier 4*50W, you can enjoy a new auditory. 6-channel Audio output converters, support subwoofer output.
- Customer Service* One year maintenance provided, lifetime tech support, please feel free to contact us, we strive to provide the best products along with superb customer service. We offer a broad range of stereo products, please check out our store.
Last update on 2020-08-08 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-08-08 / Affiliate links / Images from Amazon Product Advertising API
