NHTSA ID Number: 10174538
Manufacturer Communication Number: 15-263-20
Summary
In the intrest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
|---|---|---|
| SUBARU | BRZ | 2018 |
| SUBARU | CROSSTREK | 2018 |
| SUBARU | FORESTER | 2018 |
| SUBARU | IMPREZA | 2017-2018 |
| SUBARU | LEGACY | 2018 |
| SUBARU | OUTBACK | 2018 |
NUMBER: 15-263-20
DATE: 04/23/20
| APPLICABILITY: | 2018MY Legacy and Outback 2018MY Crosstrek 2017-18MY Impreza 2018MY BRZ 2018MY Forester |
| SUBJECT: | Harman Gen. 3.0 Audio and Navigation – Equipped Head Unit Warranty Extension |
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Warranty for the above-listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit (H/U). Coverage will be extended from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to five (5) years / 100,000 miles. All other terms and conditions of the original warranty continue to apply. This change is in response to identified conditions involving the operation of the H/U’s Subaru STARLINK system and reflects our commitment to providing Subaru customers with confidence in the function and overall performance of their vehicle. This Warranty Extension DOES NOT cover Harman Kardon amplifier assemblies.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
IMPORTANT: This Warranty Extension is subject to the same terms and conditions set forth in the
New Car Limited Warranty. The Warranty Extension is only applicable to the original equipment Harman Gen. 3.0 H/U assembly or Genuine Subaru exchange H/U assemblies. It has been developed
to cover any reprogramming or if necessary, replacement (exchange) of the audio or audio / navigation unit. See the individual vehicle warranty coverages for further details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies and Procedures Manual.
SERVICE PROCEDURE:
When a customer presents a vehicle for consideration of repairs to be covered by this Warranty Extension, the standard terms of the New Car Limited Warranty apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com.
This Warranty Extension covers internal failures or software updates and does not include exchanges for damaged units. As a reminder, physically damaged units (spilled liquid, scratches, cracked screens, CD player damaged due to incorrect disc use or multiple disc insertions, etc.) are not a matter for warranty and cannot utilize the warranty or out of warranty exchange programs. Damaged units returned to the manufacturer reported as a warranty or out of warranty exchange are subject to debit for the full cost of the exchange unit along with the related shipping expenses.
Contact the SOA Claims Team with any additional coverage questions. Once the determination is made regarding coverage, if the customer concerns can be resolved by reprogramming the audio or audio / navigation unit, the retailer should use the appropriate reprogramming labor operation supplied in the applicable TSB pertaining to Harman Gen. 3.0 audio / navigation units (15-211-17R).
NOTE: Anytime software is updated, the NEW installed software version number MUST be recorded in the Miscellaneous Detail field of the claim submission.
An “APPENDIX” is supplied at the end of this bulletin listing the available Harman 3.0-related TSBs and links.
VERY IMPORTANT: In cases where H/U replacement is required:
- If the vehicle is WITHIN the 3/36 New Car Basic Warranty parameters, the retailer should contact United Radio to obtain a warranty exchange unit following the normal procedures.
- If the vehicle is OUTSIDE the 3/36 New Car Basic Warranty, but falls within the parameters of this Warranty Extension, the retailer will need to contact United Radio and obtain and out of warranty exchange unit. Once the exchange unit is obtained, repair the vehicle and submit a warranty claim. No administrative fee is necessary. This same process exists with SAS and PA replacements. The only difference is, the repair is being done under warranty due to the Warranty Extension. Since the exchange unit was obtained as an out of warranty exchange, the retailer will receive an invoice from United Radio. The retailer should pay the invoice then enter the invoice amount in the sublet field when submitting the warranty claim. Claim coding is provided in the table below.
- IMPORTANT NOTES: The exchange unit’s MCO number located at the bottom of the UR form as shown here AND the H/U Serial Number shown below must be recorded as they BOTH will be required when submitting the warranty claim. The MCO number is to be recorded on the Repair Order and entered into the Miscellaneous Detail field at claim entry.
- Before installing the exchange H/U, look for a small sticker with a QR code on the back side, upper left corner of the H/U. This QR code is surrounded by 4 numeric segments, together making up the Serial Number of the H/U. Record the 4-part Serial Number as shown below on the Repair Order. The H/U Serial Number is to be entered into the Claim Comments field at Claim entry.
- In all cases where the audio or audio / navigation head unit is being replaced with an exchange unit, the removed failed (core) H/U must be returned to United Radio within the 30-day window from the date of order. Prompt return is strongly recommended to avoid possible charge back for the full cost of the exchange unit and related shipping expenses.
- Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing effective repairs the first time and every time.
WARRANTY / CLAIM INFORMATION:
| Labor Description | Labor Operation # | Fail Code | Model | Labor Time |
| Harman 3.0 Warranty Extension Audio H/U R&R (INCLUDES diagnosis) | A031-527 | ZRM-43 (Base) ZRN-43 (Mid) | Legacy / Outback | 0.6 |
| Impreza / Crosstrek | 0.7 | |||
| Harman 3.0 Warranty Extension Navigation H/U R&R (INCLUDES diagnosis) | A031-627 | ZRO-43 | Legacy / Outback | 0.8 |
| Impreza / Crosstrek | 0.9 | |||
| BRZ | 0.7 |
REMINDERS:
Any time software is updated, the NEW installed software version number MUST be recorded in the Miscellaneous Detail field of the claim submission.
Any time a H/U is replaced, BOTH the exchange H/U’s MCO Number AND Serial Number MUST be entered at claim submission.
- The MCO number is to be entered into the Miscellaneous Detail field.
- The H/U Serial Number is to be entered into the Claim Comments field.
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
APPENDIX
The following is a list of the current Harman Generation 3.0 TSBs on STIS to help Technicians reach an accurate diagnosis of a customer concern. A screenshot of the Forms / Downloads > Links page located on Subarunet is also provided for reference on the next page.
Harman Generation 3.0 TSB List:
15-211-17R– Reprogramming and performing software update – Gen 3.0
15-217-18R- Amplifier Operational Concerns
15-220-18R– Apple CarPlay/Android Auto Connectivity Concerns
15-221-18R– Harman Audio/Infotainment: Harman Generation 3.0 and 3.1 Operating Tips
15-226-18R– USB Functionality Concerns and Troubleshooting
15-227-18R– Navigation System functionality concerns and troubleshooting
15-228-18R– Display Screen Freeze-Up or Black (Blank) Concerns
15-229-18R– Clock related concerns and troubleshooting
15-230-18R– Bluetooth Functionality concern and troubleshooting
15-231-18R– Troubleshooting audio related concerns
15-233-18R– Display / Touch Screen “Soft Keys” – Delayed Response
15-235-18R– Harman Kardon Gen 3.0 Audio Amplifier Operational Concerns
15-240-19R– New Harman Audio Amplifiers
15-245-19R– FOTA (Firmware Over-The-Air) Reprogramming Procedure to Optimize Harman Gen 3 Audio / Navigation Units
15-248-19– Required Supplemental Procedure when Installing a NEW (NOT Exchange) Harman Gen. 3.0, 3.1 or 3.1 Alpha Head Unit
15-254-19R– Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Units (H/U)
Additional Harman Kardon Reference Materials:
Although this Warranty Extension does NOT cover Harman Kardon amplifier assemblies, the TSBs listed below provide useful reference material along with good practices to follow when diagnosing audio system concerns.
15-217-18- Amplifier Operational Concerns
15-235-18– Harman Kardon Gen. 3.0 Audio Amplifier Operational Concerns
15-240-19R– New Harman Audio Amplifiers
Screenshot of the Subarunet Forms / Downloads Links Page:
NHTSA ID Number: 10174538
Manufacturer Communication Number: 15-263-20
Summary
In the intrest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit.
NUMBER: 15-263-20
DATE: 04/23/20
https://www.nhtsa.gov/recalls?nhtsaId=10174538
https://static.nhtsa.gov/odi/tsbs/2020/MC-10174538-0001.pdf
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- 1.Operation System: ONLY fit for Subaru WRX Forester 2016 2017 2018 with Silver Matte Surrounds of the air vents & Without harmon kardon sound syste. Android 10.0 Oreo OS, enlarged room with 4GB RAM+32GB ROM, Rock Chip PX5, Octa-Core 64Bit CPU Processor ensure faster speed and more fluent experience.
- 3.Audio-visual Functions: Giant 9 inch display with 1024*600 high resolution. EQ Settings with the 9-band graphic equalizer, NXP6686 radio chip and TDA7850L Amplifier chip equipped, which could provide you the best sound quality. Max Audio output: 4*50W max.
- 4.Compatible Functions: Support Google Play and multiple languages. Support steering wheel control and Rear view Reverse Camera with RCA connector. Support mirroring Link for iphone Airplay and android phone easy-connect. Support subwoofer output and Bluetooth for hand free call and music. It equipped with external microphone, build In wifi, USB ports, On/off line maps and dual satellite positioning system. Optional function are 3G/4G dongle, TV turner and DVR device.
- 5.What You Get: Free 8G memory card. ISO cable is included. GPS Map installed in advance. Friendly customer service, lifetime software update.
- 【SIZE】For 2009 2010 2011 2012 2013 2014 Subaru Outback 8-Inch 175*99mm ONLY.
- 【ULTRA-THIN, HIGH DEFINITION, HIGH SENSITIVE TOUCH FEELING】0.26mm thickness, 99% color reproduction. Restoring the original color, to bring a clear and smooth navigation using experience.
- 【9H HARDNESS AND SAFETY】①Made from tempered glass and OCA optical adhesive, which even it broken, will remain blocky. ②9H Hardness, Anti-scratches, effectively resist the collision of hard objects and daily friction. ③Waterproof, oil-proof, reduce fingerprints. ④ANTI-GLARE, protect your eyes from blue-ray.
- 【AUTOMATIC ADSORPTION, EASY TO INSTALL】As long as it is aligned with the four corners and then placed flat, this protective film will automatically absorb. NO worry about getting bubbles out.
- 【PACKAGE INCLUDES】Navigation Screen Protector x 1, Installation Auxiliary Tools x 1 (Micro-Fiber Cleaning Cloth, Alcohol Prep Pad, Dust Removal Stickers, Plastic Sucker)
- Anti-glare
- Anti-fingerprints
- Anti-scratch
- 2 films in one pack
- Made For 2016 Subaru Impreza Sport 6" Navigation Screen
- High Quality Anti Glare and Anti Finger Print Screen Protector from Japan (3 Pack)
- Installation kit (Cleaning Cloth, Dust remover and Plastic Squeegee Card) is included
- This Universal Car Screen Protector needs to be trimmed to fit your car's navigation system
- Screen Protector Sheet Dimensions: 8 x 7 inches
- Online Video Tutorial will Guide you through the installation process
- Plug and Play * Come with well connected harness, fit car radio for 2008-2012 Forester/2008-2011 Impreza. The lastest version Android 10.0 Operating System, Rockchip RK3399 PX6 Hexa-Core CPU processor with 4G RAM and 64G ROM, the performance will be more stability, giving you more faster running speed and respond experience.
- Multi Functions* Support Carplay and Android auto bring much fun and convenience same as you use a cellphone, easy access to Internet for 3G/4G Network and WiFi, Offline map (it already built-in) ensure you never get lost when weak signal outdoors, it also support Online map(Google map,waze etc). Steering Wheel Controls(No need for Romote Steering wheel controller) and hands-free phone call for safety driving. HDMI output support car headrest monitor.
- Better Display* 2.5D Glass(widely used for many cellphone on the market) , IPS Mulit-Touch screen with 1280*720 high resolution display, bring you a visual clearly experience. Unique UI design, redefining the interactive interface, simplify operation process to enhances the reaction speed.
- Built in DSP* Amazing sound output, many users said it even beat factory sound. the Digital Sounds Processor with 15 bands EQ can be adjusted as your like and different default styles optional(Flat, Rock,Pop Jazz, Classic ), Built-in Amplifier 4*50W, you can enjoy a new auditory. 6-channel Audio output converters, support subwoofer output.
- Customer Service* One year maintenance provided, lifetime tech support, please feel free to contact us, we strive to provide the best products along with superb customer service. We offer a broad range of stereo products, please check out our store.
- High Definition: Screen protector has a light transmittance of up to 98%, does not affect the visual clarity and screen operation sensitivity
- Tactile Silky Slippage: Screen protector is very thin and transparent, super touch sensitivity, light and thin, smooth and sensitive to touch
- Automatic Adsorption:More beautiful than plastic film, generous, high hardness, easy to fit, just wipe the touch screen after automatic exhaust
- Touch Sensitive: The surface is made of high-resolution nano-coating, which has a smooth touch and sensitive touch. If you touch the original screen, it will not affect use navigation screen
- Easy to install: Easy to put on and It looks like it came with the car, package included 1 x navigation screen protector, 1 x installation auxiliary tools
- Genuine Subaru Navigation System SD Card Map Cover: U.S / Canada
- (*See chart below for compatible vehicles prior to purchase) Condition: Brand new in the package. Included instructions and Navigation quick reference guide.
- Subaru Navigation System SD Card Map
- Cover: U.S / Canada
- Part number :86283SG620
- Radio Dash kit and wire harness for installing an aftermarket radio
- No Factory Navigation Vehicles only- Compatible with: 2009 2010 2011 2012 2013 Subaru Forester, 2008-2011 Subaru Impreza, 2008-2014 Subaru WRX - No Factory NAV
- Dash kit works with a Single and Double din Radio- Dash kit has a black finish- Wire harness plugs directly into the car
- Very Important- Only for vehicles that didn't come with Factory Navigation.
- Will not retain some features like steering audio controls- extra adapters required
Last update on 2021-02-27 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-02-27 / Affiliate links / Images from Amazon Product Advertising API
